Address: 55 Hutcherson Dr, Gorham, ME 04038, USA
Phone: +12077975912
Sunday: Closed
Monday: 8AM–5PM
Tuesday: 8AM–5PM
Wednesday: 8AM–5PM
Thursday: 8AM–5PM
Friday: 8AM–5PM
Saturday: Closed
Stephanie Allemann
Over the past 40 years I have owned 3 Jotul wood stoves. They work and heat beautifully. Quality product. Note: a consumer who purchases a wood stove must learn how to operate a wood stove properly and safely (this is the case whether the wood stove is a Jotul or from a different manufacturer). In addition to using Jotul stoves, I have provided software services to Jotul since the early 1990s. Jotul is an outstanding partner with the highest level of integrity. This company is extremely well managed. I have the utmost respect not only for Jotul's product, but also for the company itself.
Gerard Sullivan
Worst Stove I have ever owned. I bought the yotul 500 and if prduced no heat at all. You could burn dry maple for 12 hours and still no heat. The enamel fell off the first year. When we approached the dealer to fix and replace under warrantee the dealer said (an this is verbatim). Yotul will do nothing because they said the stove isn't made for the cold climate of Southern Ontario!! Don't even consider these stoves as this one produced no heat and looked terrible after one year. and they are very expensive!!
,Dianna Olnhausen
I am one of Jotul's LEAST happy customers. We've had a Class 3 Direct Vent stove in our home for almost 20 years, and when it was vented thru the roof, we had no sooting problem. Six years ago, during a living room remodel, we had the stove moved and vented thru the exterior wall. BAD DECISION, since increasing stove exhaust sooting has badly damaged our siding. Repair visits by Jotul southeastern Wisconsin dealers have provided NO useful solutions to the height of the flame (10-12") or the sooty exhaust. I think we have a burner and/or air shutter problem that needs to be addressed, but I'm only a woman, so why should the Jotul folks listen to me. We're going to have the stove re-vented thru the roof at considerable expense and have new siding installed on the house, but that won't deal with the stove's internal problems. My recommendation is Jotul NEVER.
Bob Egbert
I too have run into similar problems as Christopher and must admit that Jotuls response to customers requests for simple information STINKS! and I will NEVER buy another stove or product from them! I have two LPG Allagash stoves in my home and was trying to find some information about a non vented Jotul 3 Classic. Trying to get by the receptionist was like trying to get into Fort Knox, she kept telling me "look on the internet, look on the internet". I continued to request the technical department and she relented and connected me to Mark or rather Marks answering machine. The machine told me that they did not deal directly with consumers and I had to contact my dealer but maybe they would return my phone call if they had the time. I added my email address and when Mark finally returned my call to my message machine his message was garbled and could not be understood but he did add that he did not write down my internet address so as a result, no email. I left the email address on his message machine, there was no way that he could not access this message, he is a liar and the receptionist is the same! This company wants us to buy their overpriced products but offers very little in return to the consumer. They are HORRIBLE, DO NOT BUY A JOTUL! I only wish I had bought two Vermont Casting Stoves when I built this house!
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They stopped making that stove over 20 years ago. Not many companies support products longer than 10 years after production ends. Jotul just recently stopped production on some of the parts for this stove.
Jotul does NOT make build-in freestanding gas fireplaces per Jotul USA
Yes you may come in and fill out an application or go to https://www.jotul.com/careers and fill one out online.
High demand and Covid related delays has created a larger than normal backlog for some of our products. We are working through our backlog as quickly as possible but you will want to check with your local dealer regarding any ETA updates.
Depending on where you live I would contact a licensed Jotul dealer in your area. Might just need a new pilot, could be draft issues as well. But a legit Jotul dealer will be able to figure out the problem.
Sure, I deliver there by tractor trailer.
We sell all our products through independent dealers. Most of our dealers are open on Saturday. To find a dealer visit www.jotul.com
We discontinued ivory years back so I would not expect any of our dealers to still have units in stock. We are working on expanding our color pallet in 2021.
You can find a local Jotul dealer at www.jotul.com they will be able to help you get the parts needed for your 602 and 118
400 - 650 F measured on the top in front of the outlet is best. It can take short Burts of 700-800 but not for prolonged periods. Of course, proper clearances to combustible materials must be maintained
No. To me it sounds like you made a mistake in choosing your dealer. They should fix the issue and it should be fast. Jotul is the best brand in the market.
+ would indicate more.... You should also be able to tell by how the flame acts when it is one way or the other.
Possibly but seems like more of a factory assembly building
You should call the local dealer that you purchased the stove from. They will help you.
There should be a small wiring diagram on page 22 of the owners manual. You can download resources related to your model at the bottom of the page, under "Documentation" https://jotul.com/us/products/gas-stoves/j%C3%B8tul-gf-500-dv-ipi-portland#technical-area
Unfortunately, that is not an option.
Any stove shop that is a Jotul dealer.
Call your dealer and get a tech out to look at it
you can contact a local stove dealership that sells Jotuls or is affiliated and they can order you a new one. Be helpful if you have the stove model number and color as well. if you don't have a local one can search the closest one online. may be able to directly ship to your address.
Yes they have a few standard sizes and can make custom size
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