SEPHORA inside JCPenney

Kayla Oldham

Looks like the last Anastasia Beverly Hills Norvina Eyeshadow Palette was calling my name so I grabbed it :) Also got an Urban Decay pressed powder for only $15 originally $39

Jaisea Carbonneau

Every time I go in the Sephora here they make me feel very uncomfortable I try on make up they ALWAYS make me feel like I’m doing something wrong or like I have a disease standing over me and grabbing things out of my hand. I would rather drive all the way to Portland to get make up then be made to feel terrible for trying on make that says TRY ME on it. Today one of the lady’s told me she had to throw something away cause I used it, mind you I USED A TESTER APPLICATOR. Absolutely ridiculous, I’ve worked ina Sephora before and I would never do that to a customer.

J Rideout

Every Sephora I have ever been to has had stellar customer service except this one. I went in with my Mom who isn't big into the makeup game but was looking for a specific product she'd read about. Neither of the employees acknowledged us when we entered the store or offered help so I went on a hunt for my Mom. When I finally found what she was looking for I called her over to the section but there was an employee who appearently found it crucial that she continue stocking products right in front of what we were trying to look at. She looked at us but didn't say anything or offer us help, which wouldn't have been great customer service on its own, but she also would not shift 3 inches to the left so we could get a better look at the selection. Frustrated by the encounter we head to the resister, but as we were waiting in line behind the one other customer in the store and listening to the cashier go through every email, name, and nickname trying to find the women's account, our frustration with the whole experience hit the max. We ended up putting the products back and leaving without buying anything. I'll be back to Sephora, but not this one.

Kim g

I have come to expect nothing less than stellar customer service at sephora. If I am going to drop big money I would at the very least expect aknowledgement. I can gp to cvs spend less than 1/2 of what i was planning on spending here and get better customer care.