Sullivan Tire & Auto Service

Marcela Basilio

bad service I took my car to fix the heater which was broken after 3 months the heater was broken again they said it had a 2 year warranty when I took the car there for them to look at , they told me the problem was another one being that my heater was not it was working in the middle of the winter, I had no heater. their guarantee is worthless if your car breaks down you will have to pay the full amount again and they invent a little excuse to say that it is another problem.

H

I brought my highlander SUV as I noticed noise from rear passenger side, and I took my car to the sullivan tires garage in Braintree. The guy told me I need to change four struts, front wheel axel differential and the rear passenger side wheel bearing. I was told it could cost me 4~5 grands. I was shocked and how came it suddenly had so many problems at once. I took my car back and drove it for a few days, and the engine checking light was on. I opened the front hood lid, found the engine oil cap was missing. I never touched it after oil changing six months ago. So I bought a new cap and brought a car to another dealer, it was diagnosed with rear passenger side wheel bearing problem. Fixed with $450. It runs quietly and smoothly so far.

Noah

Had been a loyal customer for 15 years. Recent years shop has become dishonest and will tell you things are wrong when they aren't. Then grossly overcharge you for it. From my experience they have broken parts of my car they weren't working on. They improperly installed parts and even started disassembling my brothers engine without any authorization. When told we were going to get a second opinion, they threw the engine components into a box and had it sent to the other shop. The picture attached is how the car arrived to new shop. Even contacted corporate and they did not see a problem with the picture.. I would guess the BBB would have a field day... **UPDATE** Corporate claims this is resolved to protect their reviews. They made no attempt to remedy this enormous mistake.

Zichen Zhang

Absolutely more than professional. Timothy is soooooo over my expectation! My appointment was to replace one tire and they’ve ordered for me. After a thorough examination they said my tire was in perfect condition and doesn’t need a replacement. It’s just the valve is leaking air, so they replaced that small stuff for me which saved me hundreds of dollars! They care about your vehicle and value your money! Tim explains everything in such a patient way even though I sometimes couldn’t understand. If Sullivan has ever come to one of your options, please please go there. You’ll only be surprised by how good they are!