Address: 1300 W Burnside St, Portland, OR 97209, USA
Phone: +15032272597
Sunday: 11AM–7PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–7PM
Saturday: 11AM–7PM
Jessica Qian
came in today around noon, workers are very kind and provided great service. definitely would come back again and i’m enjoying my new hand cream!
Vanvisa Musigapala
I was visiting from California and just thought about walking in for a little browsing. I had probably the most amazing customer service ever. I believe his name was Andrew. At first, I wasn’t used to it and I wasn’t sure if he was pretending to pay attention to me - but he honestly blew me away. He asked targeting questions to understand my needs, gave great demonstrations, never pressured me to buy but rather informed me with all the right stuff, and gave a ton of samples he even extended to all my friends. I ended up buying their toner, which I truly enjoy. Very attentive, caring, and so friendly! Thanks for an amazing experience.
A Slade
Life-changing product. My face used to hurt every day from sensitivity/breakouts. I tried everything. Then I wandered in to Aesop. My advice: Scrap all the other stuff you’ve been spending your money on (that doesn’t work) ... consider the quality of ingredients in this lineup... use it and watch your skin evolve... and the price is totally worth it. Don’t be intimidated by the premium ingredients or the premium customer service. This is where you go to just treat yourself. Andrew is the best.
Cecilia Díaz Enríquez
Amazing customer service, as always. Aesop never disappoints. The staff even recommended us some restaurants and places to try and visit, and they were all amazing. I adore all of the Aesop stores!
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All stores in the United States are currently open for in-store shopping with limited capacity. An appointment is not required.
To our knowledge there is no risk associated with using any Aesop formulation in the manner we prescribe during pregnancy. Aesop is committed to providing accurate information; however, this information is not intended to replace advice from your qualified medical practitioner. We recommend that you speak with your obstetrician or dermatologist should you have any concerns regarding your particular circumstances.
The ‘best before’ measure of your Aesop product is determined by the time of opening. The jar icon on the side of the label indicates the number of months the product will be at its best once open. For example, 12M equals one year from date of opening, 9M equals nine months from date of opening.
Yes, Aesop formulations are gender-neutral.
Many of the ingredients we use are ‘natural’ by definition, but some are not. Since Aesop’s inception, we have been fascinated with the benefits that plant-based products can have for the skin; however, we also appreciate the remarkable results that science can deliver. Accordingly, we choose to incorporate high-quality, scientifically validated and skin-friendly ingredients in our products to perform specific functions, from a selection of reputable sources.
Aesop has never tested its products or ingredients on animals, does not use animal-derived ingredients such as beeswax, honey or lanolin in its formulations, and has never conducted nor commissioned animal testing for any product. In recognition of this, Aesop is included on PETA's cruelty-free and vegan lists and in August 2020 Aesop received Cruelty Free International Leaping Bunny approval.
Aesop products are vegan. No animal-derived ingredients (such as beeswax, honey or lanolin) are used in Aesop products. We are proud to be Cruelty Free International Leaping Bunny approved and to be included on PETA's cruelty-free.
Complimentary sample bundles are included with all online orders. Our Retail Consultants in-store are pleased to provide samples suited to your needs.
Unfortunately, Aesop stores cannot ship items directly to customers. Orders may be placed at aesop.com, with complimentary shipping.
Orders can be placed at aesop.com, with complimentary shipping. Aesop stores cannot ship items directly to customers.
Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.
Yes, our Call and Collect service allows you to place an order over the phone, and finalize payment in person during in-store collection. If someone else will be collecting and finalizing the payment, please inform the store when the initial order is placed over the phone. Aesop is also pleased to offer Click and Collect as a swift and convenient alternative to home delivery. Simply place an order at aesop.com and select your preferred store for pickup. Upon collection, you will need to show your order collection email. Should you wish to nominate someone to collect on your behalf, please forward this email to them.
Should you wish to have your order shipped to another country, please select your shipping destination under location preferences at the bottom right of aesop.com. If your preferred destination not available, we recommend exploring ordering Aesop through approved stockists offering international shipping such as Net-A-Porter or Mankind.
We are pleased to offer complimentary FedEx Ground or USPS Priority service, dependent on delivery address. FedEx Standard Overnight is also complimentary for orders over $175, or $20 for orders under $175.
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