The UPS Store

Brett Carter

I have been to this UPS store three times. Every time I get quick friendly service. In the past I went to the post office to mail out packages. I found their flat rate boxes convenient and were the best I thought I could do. Now I use this UPS store exclusively. Although, my only use of their services are to mail personal packages out. They do a variety of other things including private post boxes. They also have holiday and special occasion cards as well as postal supplies but no boxes for shipping out. Atmosphere: 4.5 stars. The store is clean and neat. I recall a USPS post box outside for letter mail and such. Why the 4.5 stars. Parking is crowded in front of the store. I imagine a lot of people park in the parking lot of the grocery store nearby and walk over to do our business. Service: 5 stars. The staff is very professional, friendly, and quick. I was only mailing packages out but it was small to no line. After going here I kicked myself for not trying them out sooner. They beat the line at the post office. Quality: 5 stars. My packages arrived quickly (faster than USPS). Tracking numbers were great. They print the label for my packages. They keep my information so the next time I shipped a box to the same address it was smoothly processed. Value: 5 stars. The standard by which I compare is to USPS. The packages I sent cost me less in postage than mailing through USPS (their largest flat rate being about $24; I paid like $18 or so). Only difference is that I had to supply my own box. I believe they have the standard insurance that comes with any package of up to $40 or $50. The UPS store feels like one of those times when capitalism wins by empowering a private enterprise to do a better job for a lower price. Makes me feel lucky to live in a country where such places give us a choice and deliver a superior experience.

Tyler Press

I left my laptop at a hotel in Laguna. I was in a tight spot and needed it back in 2 days. Greg arranged to have someone pick it up from the hotel and next day shipped it to me and saved my hide. Best customer service I've had from a UPS store and any store in general. May fly here just to ship things from here.

Sam S

My elderly father went to send me a package from this UPS store. He sends me a package every few months from the Aliso Viejo UPS store, and it is usually around $38 UPS ground shipping, 5 days guaranteed. Never an issue. The store clerk at this store lied and said that it would be $127 for UPS and he should send it USPS global priority 7 days, which would only be $90, even though my father specified the cheapest way possible, and asked for UPS. Not knowing any better, my father accepted this recommendation, assuming that maybe UPS had changed their rates. It took 15 days for this package to arrive, and when I saw what he sent and how much he paid, I went on UPS' website and estimated the shipping costs using the exact box dimensions and the weight on the waybill supplied by this store... the price with UPS ground was $37.11, 5 days guaranteed. I am not sure if this is a scam they run when they see elderly people and up-charge them, or just incompetence, but beware and do your research before going to this UPS store... better yet, head to the UPS store in Aliso Viejo or just have UPS pickup your packages at your door. When we asked them to rectify the situation, they made up every excuse possible to avoid taking responsibility.

Billie Haid

These gentlemen are always available and kind and patient. I've never had to wait more than a couple of minutes for service. AND they choose the cutest, innovative items for mailing or for your office. I look at everything in there and can't leave without some darling lovely for a friend or my kids. GO TO THIS STORE!! BE HAPPY!