Zips Car Wash

Delano Heath

Had one car wash. A month later find out they’ve kept my card on file and continued to charge it. Not a subscription, what to make that clear. The card of kept. Looks bad enough for me to avoid this place. Edit: So after reading a little more apparently these guys work on commission as far as selling memberships are concerned. A lot of ppl apparently end up getting charged more than they initially paid for the membership. Wasn’t just me. I learned the hard way. Be smarter. Go somewhere else.

Demontre Smith

Great customer service! Vacuums worked , car got a nice wash, signed up for a membership! Definitely will be back

DeWillo Ambassador

Dwayne was excellent!! Really made my day with his efficient work ethic! Definitely can tell he loves his job! We need more people like him in all car washes and in the world! It’s a big difference when you can make someone’s day while working!

Latravius Haggins

Let me start off by saying I really wish I could give the zips carwash located at albemarle road a zero rating ,but the lowest that I can give is a 1 star. For starters I’ve been coming to this location along with all the zips locations throughout charlotte since the beginning since they opened up in charlotte. Prior to the company name change to zips the company use to go by the name of wiki prior to being bought out by zips carwash and that’s when the poor horrible experience began.The only thing that is guaranteed to work at this location is the credit card machine which takes your payment for services. For starters the majority of the vacuums remain broken for over 9 months while the vacuums that aren’t broken hardly have any suction. I personally have brought this to the manager's attention several times and have been advised that corporate zips is cheap and is only interested in getting the money but not interested in spending the money in fixing any of the broken equipment. I have included pictures to reiterate how many vacuums remain broken daily. Secondly only 1 of the 3 gates work as you can see from the pictures. Third zips increased the prices of the carwash a few months ago while the quality of the wash deteriorated. Fourth the interior drying soft brush buffer has been broken since last year however the unlimited monthly membership that I pay for is suppose to include this service. Fifth the albemarle road location only carwash hardly fully properly washes the car. I literally have the top of the line monthly wash package on all 4 of my vehicles and once my car comes out the machine I still have large dirt spots that don’t seem to have been touched by the vehicle. My Six issue is the covered interior vacuums which are located in the garage location have been broken all year as well. Please keep in mind that I own 4 different vehicles and pay for the top of the line unlimited carwash packages so this really adds up monthly when you’re not getting what you paid for. Again these negative truthfully issues are only specific to the albemarle road location . All other locations throughout charlotte including n. Tryon, Indepence, Wilkerson Blvd, and the 51 pineville location are ran totally different and entirely more professional than the albemarle location . So please don’t waste your money at this outdated unprofessional business and please don’t waste money on buying the monthly membership or you will be highly disappointed. In my opinion if you want a carwash that always works, vacuums that’s 100% percent of the time operate correctly, employees that take pride in working and ensuring that you have a great experience drive up to lawyers road and go to the sams carwash. I can assure you once you visit sams carwash you will buy a membership because you will be truly satisfied. Also I have called zips corporate personally and only get a voicemail and even after 6 months have yet to get a call back . Also something to think about none of the zips locations have working business telephones so if you forget something or have billing issues you have to physically visit the store. This is the opposite of sams carwash when you call their establishment you get a live human who actually answers the telephone . Zips corporate when you read this review please understand that we minorities and all different ethnicities in this community spend money at this business and we should be treated equally as the other locations throughout charlotte when it comes to getting the services what we pay for. I really feel that the reason that this horrible service and such poor conditions have went on for so long at the albemarle road location is because the albemarle road zips carwash is located on the minority side of town of charlotte. Zips please prove me wrong by fixing all vacuums, fixing all broken payment gates, fixing the drying buffing , fixing the horrible carwash machines which leave so much dirt that you have to physically wipe the car. I will update this review in the 90 days to confirm if anything has improved .