South Bay BMW

Google User

South Bay BMW is such a prejudiced dealership. A couple of months ago, I went in looking to purchase a BMW, they assumed I was interested in Mini Cooper. The salesman was very nonchalant and didn’t offer to open the cars I was interested in. Needless to say, I left and took my business elsewhere. Yesterday, I went in to get routine maintenance for my BMW because they’re closest to me. Service advisor Carlos asked if this was my first time at a dealership and if I was new to getting a routine service done. Why would he assume that? Secondly, I was interested in a loaner vehicle. Apparently they needed a credit card on file along with the drivers license and insurance. As I’m not new to this, I understand a drivers license and insurance need to be given in order to receive a loaner vehicle. I have never heard of a credit card needing to be on file. Hence, the purpose of showcasing proof of insurance. Furthermore, I carry most of my cards on my Apple Wallet and because I didn’t have a physical copy, I was denied. Lastly, I picked my car up after being serviced and was met with little to no help. The 2 valets did not greet me, they barely acknowledged me as I walked towards them. I informed them why I was here, the lady told me to go inside to the cashiers office with no directions. Luckily someone inside showed me where the cashier was. I came back outside to give them my receipt so they can bring my car. As I waited, there was another lady (white woman) that walked up who was acknowledged and greeted by the male valet. I asked him if there’s a policy on not acknowledging and greeting people that look like me - a Black Woman. His response? Laughter. Good to know this dealership practices racism and finds it comedic. Take your business elsewhere, especially if you’re a Black Woman.

Christopher Klapp

My 3rd new BMW from South Bay BMW and won't even consider shopping elsewhere. The team has always been knowledgeable, patient and make the entire car buying experience a real joy. John Hall and Stephen Green took fantastic care of me and wish I had to buy new BMW's more frequently! I highly recommend stopping here first any time you are looking at shopping for a BMW. Thanks to Danny and the entire team at South Bay BMW!!

Justin Goldberg

Absolutely impeccable service by John Hall, Martin Dino, and the entire team at South Bay BMW. They were able to respond at a moment's notice to trade in my lease and get me in a bigger car for my growing family (my wife and I are expecting our second child shortly). I couldn't be happier with their time, effort, responsiveness and honesty. Also, the new car is amazing!

Vinay Anand

Our car buying experience was a breeze. Stephen Green made sure that we got the best deal and he also explained how the vehicles are priced and helped us with all our questions and made it a memorable experience. I would definitely recommend this for BMW purchases. Also, as a complimentary they provided us with a $100 BMW merchandise coupon on our purchase. I will definitely come back for my next car purchase. Thank you South Bay BMW.