Hamner Towing Inc.

Lynn Castaneros

Recently I learn & experience that if you're a AAA customer for so many years you get to be in the bottom of the list, where you literally have to wait 3-4 hours to get your vehicle towed. Even before pandemic. I'm not 100% sure if AAA or "hamner towing" is to blame but I mean to find out. Very frustrating... 3 hours later still waiting someone finally showed up but was not able to help me. This person said I will need a wheel lift tow truck. He said he will get someone else for me but found that to be untrue. I had to place another tow order & finally additional 1/5 hours of wait time which by this time came to a total of 5 hours. Joey came ready to sell me battery. I'm like I did not order a battery, what I need is to get towed. Luckily Joey was able to understand what I need, he slim jim unlocked my car & jumped started it. It was all that was needed thank you Joey. Shout out to Joey "Hamner Towing " this is the kind of employee you need to hire and keep. Unlike the person who initially took the call who I suspect was responsible for the delay. Some people just have no concept of what customer service is... yet it is their job title how ironic, and unfortunately for me I just lost out a days pay because of incompetent people lack of training on the job.

Kirstie Goetz

My daughter and I had a blow out on the 91 free way with 4 kids in car one is a new born we ended up coming to a stop on a bridge with no place else to go for safety we were just over white lane line we called for help and they came within 20 min poor Jovanny had very little room to move between bridge railes and van but he got the job done fast even mounted old back u unde forus so pleased with how fast and perfeshional he was. He also made sure the truck was what got hit if anything happen before they hit us.

Nessa Mccay

If a customer requests a flat bed tow truck send a flat bed. 4x4 parked in a safe area. Quoted time Exceeded wait by alot already. Not like i had a choice dont bother noting anything they ignore. They had me even drive my car to park it. After it was rigged on a dolly to tow. Note my car was overheated highly disappointed in AAA

Fernando Mejia

Excellent service if I could give them more stars I definitely would. They had the best rates and best customer service. Really appreciate (Yvonne) the lady who answered the phone at the office.(She was friendly helpful and straight forward she gave me an eta 20-30min for a driver and within 10 min she called me back to inform me that the driver was with the vehicle (he got there before)The driver waited for me to arrive which I appreciate because other companies will just leave he was quick and towed it in minutes.Thank you