Domino's Pizza

Vitali Hostiuk

Good location that will always get your order right and fast.

Nel R

It's Domino! Not like having from a pizza from a Pizzeria but sometimes it nice to have a little change. My biggest issue is that no body wears gloves when cooking. Probably would've gave them 4 stars if they did.

Lisa touissant

I am highly disappointed with the service that I was provided with at Domino’s Pizza in 475 W Merrick Rd Valley Stream, NY 11580. I ordered my food at around 1 Am on Sunday , June 27th. I am a rewards member for Dominos, so I decided to track my order through the app . I noticed that my order said “Completed” meaning that it got delivered. When I went downstairs to grab my food, unfortunately it was never delivered. I ended up calling the Domino’s pizza at 475 W Merrick Rd Valley Stream, NY 11580. The man who picked up the call already knew why I was calling as if he was expecting my call. When I asked him about my order not being delivered, he said “The delivery man came to my house and called my phone and I never picked up the phone , so he left and decided not to deliver the order” I subscribed to Domino’s text notifications and I have proof where it never sent me the delivered message. The man who assisted me vigorously blamed me as a customer and lied to me for not delivering the order. If what he said were true, then why would my tracking say “completed.” They knew that the order never got delivered, so why exactly would the app mark the order as “completed”. I told him that I hadn’t received a call from the driver at all. I have proof on my phone that shows the driver never called. I also have a hidden camera in-front of my house which shows the driver never coming at all. When I told the man on the phone this, he said that it still was my fault and the driver did call my phone. Which was an obvious lie to cover up the fact that he never came. During the closing of our conversation, I told the man “ I understand, but since this was a misunderstanding, can you please make sure the food will be delivered hot ?” Instead of reassuring me , he aggressively stated that the food will not be hot because it was closing time. He also added “ Make sure you pick up the phone this time when we call you “. This man tried to manipulate the conversation and play victim to make it seem as if I was the one who didn’t pick up the call, when I’m reality, no one ever called me for the order to begin with. That’s how I knew everything was a lie because it all adds up that they were trying to rush the order to leave. The name of the delivery man is “Amina”. I am heart broken to see this is the kind of service that Domino’s in Valley stream has to offer. I hope that there will be a solution to the horrible circumstance.

Elizabeth Jimenez

I ordered through the app. Pepperoni and ham toppings. My pizza arrived promptly, however it seemed like they had forgotten one of my toppings and threw it on top at the end. Called to tell them what was going on. The said they would send out a new one in 15 minutes. Called back after 45 minutes and they told me that it would arrive any second. Called back 15 minutes later, they told me it would arrive in 5 minutes. Went directly to the store, after 30 minutes, to find out they hadn’t even sent it out. Got a refund.