Best Western Hartford Hotel & Suites

Jenn D

It’s shabby, dirty, although the cleaning staff try, but can’t fix structural problems. The place just smells horrible. Facilities that they advertise are not there, such as a pool and from what the desk clerk told me, not operational since the start of Covid, despite advertising on the Best Western website and aggregators like Hotwire that they have a pool. When I expressed my annoyance to the desk clerk, he offered to have the manager call me. That never happened. What could this person do anyhow, but offer an insincere apology that has likely been recited hundreds of times. In my first room, there were plumbing problems causing the toilet to require multiple flushes and the wouldn’t drain. Of course, when there are problems, trivial problems seem even more annoying like the broken pancake maker and the lack or orange juice at breakfast and cable TV outages. Some of the things could be overlooked, but the pool issue is pretty much a dealbreaker, because it was a factor in choosing the place. Like others, we chose this facility for it. I could have stayed closer to the reason for being in town, but chose somewhere out of the way. It’s insulting to insist to clients that they have to call the facility to confirm that website information is indeed accurate. Truth in advertising matters. In this case, the hotel owner deliberately deceived clients. The only good thing about the place is that it isn’t very busy.

Brandon

Positive: The room was of an adequate size. The bed was comfy and had four pillows. The a/c worked well. It felt like an excellent value for the price! Negative: The mini fridge was turned off and I did not notice until it was too late. The control knob is tucked into the top right corner, and only visible when I crouched all the way down.

Rachelle

Positive: Clean, comfortable, and quiet. Negative: Slightly sketchy area but did not have any problems while I was there.

Madeline

Positive: The room was great¿. Negative: The bag breakfast instead of self serve breakfast bar. The shower was irratic. Hot to cold without touching the control. Rm 135