Penske Truck Rental

Noah Barnett

Do not look to Penske if you're looking for reliable recurring truck rentals for your business. We had an appalling customer service experience at Penske Hartford. They are unreliable and cannot be counted on to fulfill our business needs. When calling, the staff are unfriendly and seem eager to get off the phone as fast as possible. We relied on their check in/check out email receipts to verify transactions, but the sending of those emails was inconsistent requiring us to have to call after every rental. They overcharged us twice out of our six rentals with them. When making a reservation where the staff couldn't confirm the availability of truck, they would assure us they'd call back to confirm. They never ONCE called back.

John Ingemi

Great people and overall experience, including a very nice 16' box truck. We called them last minute, after being screwed over by Budget. Will definitely call them first, if we need to rent again in the future.

Jude ODomhnaill

Fuel handlers and mechanics are all stellar, absolutely great. However, management at nights is absolutely atrocious. Good luck getting repairs, always an excuse or a song and a dance you must do to even get the most mundane of repairs done. Not like the company I was working for pays Penske hundreds of thousands of dollars on fleet vehicles per year...horrible horrible horrible prevention maintenance done too, virtually nonexistent. Management at Penske nationwide is horrible.

Des M.

I use Penske fueling station. I've gone to this one 4 times and received so-so customer service everytime. The employees all seem like they don't want to be there. You can hear in the way they speak to you and in how they treat you. I make it a habit now to go to the East Windsor Penske. They provide much better customer service.