Holiday Inn Express & Suites Indianapolis NW - Zionsville, an IHG Hotel

AJ

I have stayed there before and had a great experience it's actually my go too hotel when I'm working in Whitestown, it's my hotel of choice, I've stayed there two times before at week or two at a time. Was going to book again and my plans changed las minute and I called the next morning to cancel my reservation was told it would be taken care of and have a good day. I check my card and there is a 200 dollar charge (more than my nights stay!) I stay with IHG and am a member, I'm a loyal customer, and I get a surprise charge. I called and they said it is what it is nothing they can do. I understand a 50-100 dollar fee not 200 dollars, I tried to re book this week and they're sold out so I have to stay at another hotel but it's insane I got a surprise charge, no receipt, and was not told about it. When I call there is nothing else I can do, supposedly the GM says there is nothing I can do, so from now on IHG has lost me as a customer.

Dan Dahill

The entire staff continues to go out of their way to make sure every guest is happy diring their stay. Janet, the general manager, always makes sure I have everything I need. The check-in process is quick and efficient. I love their variety of beverages and snacks you can purchase at a reasonable price. The morning breakfast is always on point and they are quick to bring out more if a particular item is getting low. Lindsey and Lori are some of the other employees that are ridiculously friendly and know the job well and even during the busiest times they never seem stressed. When I travel from out of town this is the only location I will stay. Thank you again for a very enjoyable stay.

Havman

The room was quiet and comfortable. We absolutely loved that they offered individually wrapped Gluten Free bagels at breakfast! I’ve never been to a hotel that had gluten free options. I hope others will take note and make that a mainstream option. Thank you so much! We would definitely stay here again!

Beverley Holeman

Staff is very friendly. A special shout out to Julie. Very friendly. Breakfast was plentiful and good. Staff was very attentive to cleaning the tables after people left. Room service was good. They replaced towels and made the bed. We typically stay in downtown Indy when in town for business. I would rather stay here and commute to work. This hotel is located in an area with plenty of food choices. I would stay here again.