University City Service Center

gingerdog2

Amazing service! Flew in to San Diego on Friday afternoon to help my daughter drive from college back to San Jose. Found out that she'd been driving her Honda with a weird scraping/squealing noise and the battery that needed to be jumped twice. It was about 5:30PM and it looked like Pep Boys was still open, but as we were driving there, I saw that the service area at University was open. Turns out they were closed, but the tech (Brandon) tested my daughter's battery and listened to her car. Told us that her battery was dying and couldn't hold a charge (battery was over 5 years old) and the noise was caused by worn brake pads. The tech installed a new battery (only charged us $139 for a Delco battery, including installation) and said he'd leave a note for the Saturday morning crew about the brake pads. Was a little anxious because we needed to be back in San Jose on Monday, but it was getting late and we already made this guy stay overtime on a Friday night. At 7:30 the next morning, they called us! They had to get the brake pads ($109), but that would only take an hour, then 1 1/2 hours for the installation ($120). So everything was done before noon and we got to SJ in time. Was so relieved that we had new brake pads as we drove down over the Grapevine. What great service!

Eddie Del Rio

DO NOT BRING YOUR BUSINESS HERE!!! Would give ZERO stars...First and last time here! Came in for a simple oil change and tire rotation. Not only did they NOT call me when my car was done. The main guy was horribly rude when I questioned the work and disagreed with him. I did not agree with his "reccomendations". I clearly stated what I wanted them to do. As a Mechanical Engineer, I understand the risks when declining service and advice. Terrible customer service, and trashy attitude from the guy in charge. If that's how you want to run your business go ahead, but you won't get any of my money. Was really hoping to find something close to work...🙃

Stanislas Fantabulous

I left my truck to have threaded holes re-tapped and a skid plate installed. I did them a favour my removing the original skid plate so it would be faster for them. An employee checked to see that it could be done and confirmed, they would be able to re-tap and install. I was told it would cost about 1 hour labour. I was called later in the day and told that they couldn't re-tap the holes so they installed the skid plate but I would still be charged one hour labour. It actually only takes 15 minutes to change a skid plate. I was from out of town so they took advantage of me. Anyway, I made it back home and my usual mechanic. My mechanic removed the skid plate, re-tapped the holes, and re installed the skid plate. That only took my usual mechanic 45 minutes. From my experience, do yourself a favour and stay away from University City Service. You'll be overcharged and the work won't be done.

Dejan Ristic

These days it is really difficult to find a service, ANY, service, that you can trust. This shop is one such place and I could not recommend it enough. Scott took my car in and told me that they would check the intermittent “check engine light”. Two hours later they told me that they ran the diagnostics and could not find anything wrong, neither at the time nor historically. Relieved, I asked for the charge and was told that there isn’t any. All I can say that our car is due for a service soon. I know where to take it. Thank you!