Bob Marriott's Fly Fishing Store

Mark Mendenhall

First of all, the 1 star rating does not apply to the front line people in the company. Matt, Nick and the other guys I spoke with on the phone all did their best to fix the numerous issues I had with my first (and only) 3 fly tying materials orders with Bob Marriott's. (2 web placed orders, one phone placed order). The difficulties trying to buy materials from this company stem from systemic issues which are the responsibility of the owners and managers, and those issues are many. I buy materials online from at least 6 other vendors throughout the US and Canada, from coast to coast, and I've never seen such disorganization as with BM's. 1) most significantly, when selecting items, their system does not indicate 'out of stock'. No 'email me when available', no 'not currently available', no indication that what you think you are buying is not in stock. 2) they ship what they have, not what you ordered. Of my first 3 orders they had exactly 2 of the 13 items I ordered. 3) The phone order was placed to buy items suggested by the salesman as substitutes for what they didn't have, and then they didn't have THOSE items either! Why suggest products to buy in lieu of out of stock items when the replacement products aren't available either!!! 4) whether in stock or not, the company charges your card immediately IN FULL including shipping for what you've ordered. Pre-authorization of a card I agree with, charging full invoice plus shipping for product that is neither in stock nor has shipped is wrong. Charge the card for what has shipped, not what's on the order, especially when the order cannot be filled. This broken model is not customer friendly and reflects poorly on who ever is running the place, not on the poor lads on the front lines. Never again.

Kelly Hurley

I was surprised to see that both employees and customers were not wearing masks during this recent outbreak of the Omicron variant. I checked on their website that stated employees and customers were required to wear a mask. Really disappointed that I made the drive. Will take my business elsewhere.

Brandon Brown

Deeply lacks a sense of customer service online and their website inventory is way off. I ordered several items from them that showed in-stock online. I just received my order in the mail today and over half the items I ordered were missing. I never received an email or a phone call to let me know they were out of stock. All they did was add a brief note on the receipt that the items that weren't included were backordered. I would have never placed the order with them if I'd known it would only partially be filled. Spend your dollars somewhere else with a company who'll provide customer service and who has the capacity to keep their inventory up to date on their website. There are too many good companies out there. Give your business to anyone but BM.

Rena Wiseman

Just spent $200 in fly tying materials and I'm happy as a clam. Best selection I've ever seen. Way better than Bass Pro Shops. No comparison. Shop local.