PTIGlobal

We are very comfortable working in many of today’s industry translation solutions. While we maintain a toolset for our production needs, we also get onboarded to customer owned platforms to conduct our work. We work with, and use some of the following popular tools for our own production: Smartling, Matecat, XTM, memoQ, SDL Trados Studio, SDL Passolo, Wordbee, Lingotek, SDL TMS, SDL Worldserver, Catalyst, Multilizer, as well as some customer proprietary systems.

One of our core services is quality assurance. We include Quality Assurance while balancing project factors such as the content type and use, the customer's budget, and timeline. We regularly conduct random sampling of the translation work we produce to ensure client quality expectations are met. Our Reviewers work with our Quality Center application, providing direct feedback on the translations and categorizing any issues they found. Our Quality Center Dashboard gives us quick visibility into any quality concerns by using built-in scoring technology. The scoring is defined in customizable scoring models and provides a quality score based on our standards and the requirements of our clients. Quality concerns are recorded and affect the ranking of the linguist. If we see reduced quality or the quality drops below a set threshold, the linguist's work will be monitored heavily. The linguist may also be removed depending on the gravity of the situation.

This depends highly on the quality expectations/needs, the budget and the timeline. Depending on the size of the engagement, we will have a Project Manager, Program Manager, or a Management team assigned. On the linguistic side, we’ll have a Translator, Copy Editor and Proofreader assigned if the quality is highly critical. In appropriate settings, we can engage with neural machine translation and provide human post editing as well as further quality steps to meet aggressive timelines and tighter budgets. Depending on the nature of the projects we work on, there may also be voice over talents, engineers and desktop publishes involved in the production.

We regularly work with the most common commerce languages, including translating English to and from: French (France), French (Canada), Italian, German, Spanish (Spain), Spanish (Latin America), Spanish (United States), Spanish (Columbia), Spanish (Argentinia), Portuguese (Portugal), Portuguese (Brazil), Dutch (Netherlands), Dutch (Belgium), Hungarian, Czech, Slovak, Slovenian, Polish, Russian, Ukrainian, Bulgarian, Lithuanian, Latvian, Arabic, Hebrew, Hindi, Thai, Korean, Chinese (PRC), Chinese (Taiwan), Chinese (Hong Kong), Japanese, Danish, Norwegian, Swedish, Finnish, Greek, Turkish, Malay and Vietnamese.

All employees and resources are native speakers of their target language. We highly favor linguists that reside in their native country and are therefore closely in touch with their language and culture.

Our translators are often certified through governing bodies within their respective countries. Many are also certified by the ATA (American Translators Association). PTIGlobal generally works with linguists in country and as part of the onboarding process carefully tests and reviews their skills. Work conducted by our linguistic team members is regularly reviewed within our Quality System to ensure continuous quality output.

Yes, when requested.

We have linguistic teams that have the appropriate subject matter expertise to ensure translations are accurate and reflect the correct terminology in the following industries: technology, software, airline, automotive, retail, manufacturing, construction, gaming and hospitality.