Chris Gonzales - State Farm Insurance Agent

Category: Insurance agency in Beaverton, Oregon

Address: 4800 SW Griffith Dr #125, Beaverton, OR 97005, USA

Phone: +15036464240

Opening hours

Sunday: Closed

Monday: 8:30AM–5:30PM

Tuesday: 8:30AM–5:30PM

Wednesday: 8:30AM–5:30PM

Thursday: 8:30AM–5:30PM

Friday: 8:30AM–5:30PM

Saturday: Closed

Reviews

Bill Northend

Mar 17, 2022

Very focused on customer service. Was really taken care of in getting my coverage transferred and set up. When I shortly thereafter had to file a pain-in-the-neck claim they made it easy and really advocated for me. I feel like a premium customer - well treated, appreciated and just cared about. I am an enthusiastic advocate!

Scott Rice

Jan 8, 2021

I cannot say enough good things about Shannon Maness from this agency! After speaking with her after our longtime agent retired we were so impressed that we immediately asked to have all of our policies moved to her location. Today I had numerous questions and concerns and she was once again every bit as impressive as the first time we spoke. So easy to understand. Immensely patient. Incredibly kind. It can be stressful to have your agent retire once you have built up a great rapport with his staff. Meeting Shannon made the whole transition process a breeze!! Thank you, Shannon! Thank you, Chris Gonzales! State Farm continues to be the highest standard for excellence in customer care.

Erika Schreiner

Jan 13, 2020

I have had State Farm insurance for over 10 years. I have moved many times and have had the pleasure of working with many different State Farm agents. I only spoke with Chris Gonzalez, the agent, once and he was very nice. As for his staff - I had positive communications with Luis a few times when I was changing my address. I received a bill for a vehicle that I had removed from my insurance and called to get some additional information on why I was charged when the vehicle was not longer in my possession or being driven. Luis was very rude, I work in customer service, and when I told him that I felt he was being dismissive and condescending (I may have just said, I feel you are being rude), he said he didn't understand and that I should just disregard the bill. When I asked why I was receiving it, he spoke over me and repeated that I just needed to disregard it, without offering any reason why. I then received the bill in the mail and called again, solely for information as I know very little about insurance. Luis was rude again and I promptly asked to switch my account to a different agent. After switching to a new agent, I made one phone call regarding the bill, it was an 8 min phone call, got all my questions answered and the woman was very helpful, patient, and kind. I will not go back to Chris, though he was very nice in all the dealings I had with him, it was Luis (his staff) who caused me to make the decision to change my agent, and the woman I spoke to with my new agency retained my accounts with State Farm. After speaking with Chris' office, Luis specifically, I almost changed my insurance provider altogether.

Dana M

Sep 17, 2019

Very condescending and dismissive towards myself as a fairly new client. I'm not an insurance agent nor savvy so I needed some guidance and reviewing of my insurance policies. I comprehend that he has other clients and was busy with other things, but to shrug off a paying customer is not acceptable. For someone who has had State Farm for almost 40 years I'm disappointed in their current customer service motto and arrogance.

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Questions & Answers

What factors influence car insurance rates?

Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What is the difference between market value and replacement cost?

Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

How fast can I get car insurance coverage?

Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Is my payment information secure on your website?

Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

Why should I sign up for the Paperless Notice of Privacy Policy?

Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jul 20, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What if I have more than four vehicles or four drivers in my household?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

Does my homeowners insurance cover detached structures on my property?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.

What can I do on the State Farm mobile app?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Can I use my check card or debit card?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

State Farm accepts most major credit and debit cards.

How much insurance coverage should I have on my home?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.

How do I download the State Farm mobile app?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

Can I pay by phone or mail instead of online?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What if I have a vehicle that's not listed on the Vehicle Type section?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between sending my quote and purchasing with an agent?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

What coverage is provided under homeowners policy?

Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022
Chris Gonzales - State Farm Insurance Agent | Jun 20, 2022

The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.

How can I pay for my insurance if I decide to purchase it online today?

Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021
Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021

State Farm accepts most major credit and debit cards.

I changed my mind about purchasing this insurance. What should I do?

Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021
Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

When does my coverage start?

Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021
Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

Is my account number the same as my policy number?

Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021
Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021
Chris Gonzales - State Farm Insurance Agent | Aug 19, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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