Hampton Inn Pickwick Dam-At Shiloh Falls

Alisa Eaton

No heads up regarding renovations so after a 20 hour car ride we walk into a hotel with a leaking light in the lobby and our room smelling very strongly of wallpaper glue. We decided to make the best of it, but the next morning we ended up at the Hardin County Medical Center for my mother to get an endoscopy and throat dilation because her throat had closed slightly and she felt like she could not breathe. When we got back we went to go to bed and the fire alarm went off. No big deal we understand that can’t be controlled, but we weren’t impressed when staff said they had “smelled a little smoke, but couldn’t place it” and not to worry because they had manually shut off the alarm and it would probably start up again if there was an issue. Our fire alarm was taped off right outside our room and we decided that this just was not going to be a place we could stay for the rest of our trip. As we were packing up we found dry wall dust all over the bed frames/ counter surfaces of our room. We checked out early because we did not wish to keep breathing in dust/ we felt the renovations were not going smoothly enough for us to enjoy our stay. We had booked with points and am now still waiting for the partial points refund the woman who checked us out said would come automatically. Two customer assistance cases through Hilton later and Amanda did manage to call me the second time and let me know that “on their end everything was taken care of” in order to help the process. Meanwhile the customer service agent said that the hotel had just closed the complaint and marked it as they were not going to be giving us a partial refund. So I don’t know who is telling the truth at this point. All I can say is I’m not impressed with how I’ve been spoken to. Save your money/ points for a better experience and stay elsewhere.

Michele Myrick

Rushed @ check out. Wifi shut down 30 minutes prior to regular check out time. Extended check out request NOT granted. Housekeepers and other staff were great- there was plenty of rooms available and the internet was SHUT DOWN by the desk clerk who was NOT great- I was "checked out by THEM" and not by ME ~ Like I said RUSHED OUT prior to check out

Betty Denney

Never been so disappointed in a $200 a night room! Very old! Chairs were so low could not get up out of them including desk roller chair! The only good thing good was the bed was very comfortable! Will never stay here again!

Lily LP

Love the hotel. Looks brand new and clean. Excellent free breakfast, free coffee and delicious homemade still warm cookies that are always seems like just came out of the oven and smell so good. Stuff is very friendly, nice, and helpful. Would recommend this hotel if you're looking for one in the area. Several good restaurants nearby.