Sears Appliance Repair

Robert Caron

Although the work was completed professionally, the timetable was was off. My service window was between 10:00 and 2:00 pm. The tech arrived at 4:00pm. He was courteous and apologetic. I just wish they would keep you informed if they run late. Their billing system in one word “STINKS”. No receipt is given for the worked performed and you hope that there is a warranty. The tech has no business card so that if you forget anything, you have no receipt to fall back on. With technology the way it is, there has got to be a BETTER WAY to service customers.

Debbie Graves

The service tech was excellent. He was on time, professional and provided helpful information on my range. The company did a good job providing updates on the appointment and the expected timing of the tech’s arrival.

Bob Moffitt

We purchased a Kenmore Dishwasher through Sears with the 5 year warranty. The cool part of the warranty is we get free yearly maintenance over the 5 year period. We recently had someone come out to do the maintenance on the dishwasher, and once again received excellent service and excellent tips and suggestions how to best maintain the dishwasher. What also stood out was the professionalism with the person that came out during this pandemic as he kept his mask on and made us feel very comfortable having him do the maintenance on the dishwasher knowing our concerns. This is why we keep on purchasing appliances from Sears going back 20 years because they provide the best customer service and also sell the best quality appliances. I would always recommend Sears when buying appliances. My only concern now is there are not many Sears around anymore.

Neila Brownstein

My experience during the actual repair was excellent. My problem with Sears occurred within 15 minutes of the repairman's departure. I was holding a 20% off coupon for in-home appliance repairs. However, it being a repair of the same appliance with what was thought to be the same repair less than 90 days later, the Sears operator told me it would be at no cost to us. So I basically forgot about the coupon I had on my dresser. Fifteen minutes after his departure, I called Sears to let them know I had a 20% off coupon I wanted them to honor, since it was worth $60 to us. I was given a case number and told to call back the next day when the charge would be posted. Well, I did and they wouldn't because they couldn't change a posted charge--A "Gotcha!" moment. The new operator explained that no one could credit my account, which I find hard to believe. Someone in that little room with all those operators should have the power and ability to press a little key and make the correction. I understand there is a "no prior work" exclusion on the coupon, but I truly believe my calling immediately afterward should have been taken into consideration. Totally unsatisfactory assistance from Sears and their customer service. I had to give Sears 3 stars ( the average of 0 stars for customer service, 5 for repair work) because the repairman did a nice job--just wished he would have asked me if I had the coupon for in-home repair, which Sears should remind their customers when they are doing the repair.