AAA Portland Insurance and Member Services

David Care

My wife was on her way to work on the Saturday of 4th July weekend when her alternator went..she called AAA and was told it would be at least 2 hours and she would have to be at the car..she decided to go on to work,had a coworker pick her up and deal with the car later..on Tuesday the following week we drove the 90 mins to her car and called AAA..was told someone would call or text in 15 mins..we got a text saying someone would be there in an hour..20 mins later got another text saying running late will be there in about a hour and a half..2 hours go by,no show,no call, nothing.. call AAA again,they read text and don't have an answer..will have somebody call..same thing happened.. another 90 mins..call again,this time they give me the dispatcher..she said she would handle it..15 mins go by and a tow truck shows up..nice guy explains how he is the last to get called when no AAA driver wants the job because it's not profitable..he wasn't associated with AAA but bills threw a 3rd party...he was just down the street..5 plus hours we waited..I have been in the service industry for 35 years,you take the bad with the good..you signed up..but you have no problem leaving 2 60 plus year olds on the side of the road.. thinking twice about renewing

Dave H.

11-year AAA customers here; we learned a hard lesson yesterday when AAA left us stranded on the Maine Turnpike. They couldn’t find a tow truck (so they claimed) and we had to arrange a private towing company ourselves. Customer service was pathetic. Save your money: quit AAA and get roadside assistance through your auto insurance company. You probably already have coverage! Dump AAA Northern New England!!

Eileen Esposito

Horrible. Pressing buttons for menu choices...does not work. Text links do not work. Listening to ad after ad while on hold once I did get a human was completely maddening. Awful. Horrible. Finally, 40 minutes later, reached someone who helped me efficiently.

Maggie Morrison

I was very disappointed with AAA. I have been a long time member. I needed to get my car jumped, the temperature was in the mid 30's and I had my 96 yr.old mother with me.I clearly communicated my circumstances with 2 dispatchers. It took 2 hours from the time of my call to the arrival of AAA service. In a major city, this response rate is unacceptable. Luckily a good Samaritan ended coming to our assistance and we were warmly and safely on our way.