SERVPRO of North Shasta, Trinity & Greater Tehama Counties

Yvonne Harrison

This is actually two reviews in one. THE FIRST: Just two days before our daughter’s graduation from high school, our water heater burst in our garage at 8PM. We called our insurance who called SERVPRO for us. Mike was here within one hour and got equipment situated to dry things out; he left by 10:00 PM. The next day, Marty and Tom and some other people (sorry I forgot your names), came out and cleaned up the mess and got the water heater out of the garage. It was apparently mostly filled with water and about 1/3 filled with sediment (VERY HEAVY). They got it out of the garage, got the drywall out that got wet, and even talked to our plumber that came by to get things figured out on how to proceed. They were all VERY professional and quick! They started just after 8:00 AM and were done by 10:15 AM. The Second: One week later, while remodeling our bathroom, we found some severe water damage and mold behind our shower/tub area. We called our insurance who sent us to SERVPRO. Two individuals (sorry, I don’t remember their names) came out that day and set up the equipment to dry out the room. Then the next day, Mike came out to give us an estimate. It wouldn’t be covered by insurance, because it had apparently been going on a while and our insurance didn’t cover for “hidden” damage. We kept with SERVPRO as the price was right for the work that was needed. A few days later (after everything dried out), Marty and Tom came out to clean out the mold and seal it so we can finish our bathroom remodel. Everyone was so professional and nice. HIGHLY recommend them for any job they are qualified for.

Kelly smith

The crew was amazing .They were very professional and worked very hard to make sure our home was safe from all the water damage and preventing any future mold issues that could have resulted from the flood . Every crew member that came out was kind ,friendly, and very professional. They made sure to explain everything to us as they went about their work which helped us feel a little more at ease in such a stressful devastating situation . I personally want to thank Amanda, Allie, Hannah, Mike , Dylan ,Marty, Tom, I think I might be missing someone( I’m horrible with names , I do apologize) , I will definitely recommend you guys 😊

Dennis Wyman

Servpro of North Shasta responded immediately after receving a call from out insurance company and were on the job within just a couple of hours. They immediately took steps to resolve the problem. The extent of the problem took several days to resolve. They called every morning to let us know what time they would be here and kept us informed of progress at every step. They took time to answer our questions and were professional in every aspect. A shout out to the team in the office and on the job. On phone, Janine (?) and Jennifer. On the job, Hannah, Allie, Tom, Dylan, Mike, Amanda, and Eric. Thank you one and all.

Cindy Robinson

What a great team! Multiple people came out because drying the area took a while so the equipment needed to run and the moisture needed to be monitored. Then flooring and ceiling needed to be removed in preparation for repair. Amanda, Lucas, Hannah, Austin and Tony were all friendly, professional and thorough. When a disaster happens in your home, it helps tremendously to receive such prompt, courteous service.