Key Hyundai of Salem

Amy Harris

I was brought to Key Hyundai when the check engine light on my Hyundai Tuscon started flashing on the highway suddenly which of course immediately induced panic and this started a four month long process. I am rating Key Hyundai five stars because of all the staff that I encountered who went above and beyond to make sure that my car was taken care of even though I had to come back several times because my car was a real lemon and extremely difficult to diagnose. Sue went above and beyond dealing with Hyundai and my warranty company to make sure that all of my issues were covered even though I was outside of the original manufacturers warranty and I greatly appreciated it she takes pride in what she does. AJ was also very helpful keeping me informed about what was going on with my vehicle whenever he had news. I am also grateful to the managers Armando, Gary, and Dave who provided me loaners the entire time this repair process was happening. I was frustrated as hell with my car and Hyundai never with the people at Key Hyundai and I will say Hyundai's customer service was amazing covering me even though I was outside of my warranty.

Dawna Matherly

Just took my vehicle in for an Oil Change and Tire Rotation - Service was quick and efficient compared to other dealerships I've been to. I was in and out in 35 minutes, quickest oil change/ tire rotation I've ever had done. I love the fact that they didn't try to sell me additional stuff that's not needed at this time. The Rep who helped me was also very friendly. I will definitely be bringing my vehicle back for future service.

Michael J Ventrice

The technicians and staff were very nice. Unfortunately, the technician could not figure out what was wrong with my car. It took 170 days to get my vehicle back fixed... which I understand why, but still was very difficult on my family and I. The dealership and Corporate provided us with a car rental, which was very nice. However, my reason for my poor rating is not because of the car accident the technician was in while retraining the transmission (which the car wasn't fully fixed when returned to me). It was because after a month or two into this process, my phone calls started to be ignored. I would call to see how things were going, but 80% of the time, my call would go to an answering machine. If I immediately would call again from my phone, again, answering machine. I would then have to call from my wife's phone or my work phone to have someone pick up and then when they figured out it was me, I was told someone would call me back, which rarely was. My case was a tail distribution event for the dealership and I'm very understanding about these things. I just hated the communication throughout the experience. I ended up buying a new car around the 5th month of waiting because I had no clue when this would be over.

Diaz Isshinryu

I can't te dell you how much I appreciate this team of people the moment you enter the lot you are treated with respect, and supreme attention Ryan Donnelly is my sales go to guy. He listen to what I need it and he delivers this awesome vehicle. I have been a Chevy guy for a long time I'm sorry but Hyundai is my new brand. Thank you