MR. SWEEPER SALES & REPAIRS

Lori V

Was so impressed with the knowledge of the staff here!! They were extremely efficient and definitely customer service orientated!!

Diana F

I notice my review has been removed, so I’m attempting to remember details to repost. Essentially, this business wants to sell you their products, not repair them. They strung me along for months by keeping my sewing machine while I thought they were repairing it. They had excuses every time I called! They then told me that they had some nice sewing machines that I could buy, but I just wanted my older machines repaired. I wouldn’t give these people the time of day, much less give them my business. I ended up getting back my two machines and having them repaired in four days at another place closer to where I live.

BostonDBG

Wow, just called them to see if he could fix a Kenmore vacuum for me, and he was really rude and gave me such a hard time and clearly said they do not fix vacuums that are out of warranty, and finally he hung up on me. I couldn't even figure out if they still fix vacuums that were under warranty. Mine is a few years old, not on warranty but still should be easy enough to fix or at least get looked at. I wouldn't go there to get anything fixed anymore. Last time I had a vacuum to get fixed, the guy looked at it, told me what it would cost and fixed it. Sad for West Roxbury that this kind of service industry is no longer available. (Reading his response below, the vacuum is not on warranty nor did I imply that, my question to them was: do you repair Kenmore vacuums. I only asked for them to repair. Not what was wrong with it nor did I ask for an estimate - how could they know that).

Susan Daly

Mike was very helpful, curious, and professional. I dropped off my old Brother machine that I had bought 15 years ago from them. He called and told me that it would cost more to have it fixed than to buy a new one. He explained exactly what was broken, and I agreed with his analysis. I will be buying a new one from them soon!