mondo pet usa

Rachel Rogers

I'm frustrated with the inconsistency that I get when I bring my Pomeranian in for a cut. The first time I came in and described how I wanted his hair cut, they said it is called a Sunflower Cut; perfect, now I know what to ask for in the future. It turned out great and I was very happy to find a new groomer close to my house. Last visit, I paid to have his nails grinded, I didn't realize they weren't done until I got home and they said I had to come back in for a refund. This time I said I would like his body to be shaved just a little closer with the Sunflower as usual. When I came to pick him up, the groomer had overgroomed his sunflower. I told him it was too short and he apologized as said he 'wasnt sure if I wanted a big sunflower or small, so he did it small'. To me, as a barber, logically if I was unsure of the length I would leave it longer because you can always go shorter. In the end they apologized and I still paid about $50 for his butchered haircut. Let me clarify. Yes I wanted his body to be shaved at the length it was done, his mane/sunflower is what was cut too short.

Orlando Sotolongo

mondo pet usa.. man this use to be a great place to take my dog. i actually took him here for years but recently i noticed the staffed changed and it just hasn't been the same. last two times i took my dog there he came back coughing or randomly choking for a few days after. and the hair cuts less then good. i really miss the old staff and wont be taking my dog here anymore.

Madeline Correa

I've been taking my baby there for 3 years now, and service is exceptional. Friendly, courteous and knowledgeable. Love this place!

Ash

Customer service is horrible. I booked an appointment for 2pm and got a call at 430pm that due to staffing emergency they still hadn’t gotten to my pup and there was still a dog ahead of him but would be ready at 6.I’m not mad there was an emergency because I understand when things are out of your control. However, calling me at 430pm vs calling me earlier was in your control and very unprofessional. The man said one person had to leave , then another person had to leave and then there was a gas leak smell. Like wth you had allllll of this going and couldn’t call me to tell me as soon as it happened? Then I would have made other arrangements to reschedule and have my dog picked up so he’s not just there idle probably anxious because he’s not familiar with this place . This was just Unacceptable.