First Tech Federal Credit Union

Moriah wase

This branch is HORRIBLE. I went in to change the pin on a card and the lady told me she can't change it in person that I have to have a new pin mailed to me. That same lady I dealt with today had me move counter so I wouldn't be in the way ? She is always confused, never knows anything that's asked and it's beyond frustrating. The lines here are awful as well!

Anne Marie Boyd

Depositing checks into other people's accounts, long hold times on deposits, long transfer times between banks, etc. I would not recommend banking at First Tech. I would also suggest that you vet your tellers more thoroughly as well.

Theresa Nguyen

I am saddened to have to rate this location a 1-star when it used to be my most favorite branch. I don’t come visit often, but the staff has always been friendly and efficient. Today, with the new branch manager, I had an unpleasant visit after a long period of time. I came in to have a new debit card printed because the card that was ordered 3 weeks ago never arrived in the mail. I had just landed back in Portland so I needed to pick up a vehicle with my personal card and my only option was to come into the branch (since my card never arrived) I had called prior to coming in with the back office on scheduling me in and they said they would do what they could. As I arrived while still on the phone, the branch manager greeted me at the podium and said to me that it would be a 30-45 minute wait. I said I have to grab the vehicle by 5PM so I needed to have the card printed. I then proceeded to sit down in the lobby. As I was sitting there, I spoke to another member who was waiting, explained to her my situation, and she said it was ok with her to allow me to go first. I then thanked her and went to the podium to tell the manager that Jessica, the kind lady who allowed me to go first, said it was ok with her. He pushed back on me to tell me, “you cannot do that. You have to honor other members’ times just like I am honoring your time”. I said, “sir, I asked her to switch with me and she said it was fine so I am honoring her time”. He proceeded to the rhetoric that “other members have appointments from prior days and others have been waiting for 20 minutes. I cannot have you speaking to other members like that”. I understood what he was saying about honoring time, but I only asked to switch spots with one member, and like I said, I honored her time by asking her if she would kindly switch and she gladly did. I couldn’t thank the member enough, but the branch manager had no right to tell me what I can and cannot do. If another member is willingly going to switch with me, then it is her choice, not a branch manager’s right to tell me OR her what she decides to do with her spot in line. This is is one the reasons why I moved all my assets to Chase and other banks instead, even though I have been a member since 2010. No branch manager or any individual can tell another person what they can and cannot do. He said he’d honor it this time, but not next time. Aside from that,

Joseph Wulf

I did a walk in inquiry once before at a different branch. The staff at both branches were friendly and attentive. I had almost no wait time anytime I arrived. I recently left my former bank because they couldn't get my accounts straight and kept charging me fees. I'm very happy with the account packages and options they have available and I am able to transfer current debt to their lower interest rates (some less than half the interest than what I was paying before)