Honda of Downtown Los Angeles

SMKOG33

Didn’t know buying a car could be this enjoyable! I felt completely taken care of at this bustling one-stop shop that—in addition to selling you a new or certified pre-owned vehicle—can set you up with insurance and deal with the DMV so you don’t have to. My main point of contact was sales consultant Kris Jacobson, who went above and beyond with his warm, engaging personality; his thorough product knowledge; and his willingness to work with me so that I could get everything I desired for my new ride at the price I wanted. Riza in finance and Will in insurance also deserve mention for the key roles they played with aplomb. I’m so glad I connected with this dealership and I look forward to being a part of the “family” for a long time!

Cynthia Can

My mom recently upgraded her car from a 2019 Nissan Rouge to a 2022 Honda Pilot. Thanks to Amalia Pineda. She is the best on customer service & she also has a lot of patience. My mom can be a little complicated. But she was able to satisfied my mom. And she loves it. Thank you again Amalia for everything you are the best!!!

Gabriel Ruas Santos Rocha

The most unprofessional and incompetent group of people I have ever come across in all my years as a customer. Additionally, the majority of the employees do not wear masks for protection against COVID-19 and the few who do, have their masks below the nose. That aside, check out my experience below: On 12/4/2021 I received from Kelley Blue Book an instant cash offer for my car in the amount of $1,729. The offer was accepted by Honda of Downtown Los Angeles by Bryan Kerr who then appraised my vehicle in person and gave me a firm offer of $1,175 valid until 12/11/2021. On that same day, I attempted to do a trade-in, with Jerry, but couldn't find any vehicles that worked for me and Honda also didn't make me a good financing offer. They claimed that my credit wasn't strong enough to support the vehicles available and that the only one I would be able to buy, would be a 2015 Honda Fit with 90k miles! Meanwhile, I already had an offer for a 2019 Jeep Cherokee and a 2021 Corolla in my back pocket at great financing rates. I decided to skip the trade-in and come back once I purchased my new car only to sell my vehicle to Honda, as agreed with Bryan. Here is where they made their first mistake, they missed out on a great sale. Today, 12/10/2021 I returned to the dealership, Bryan wasn't there and they told me they would appraise the car again. Their appraisal came back at $750. I reiterated to them that I already had an offer valid until the 11th and that it was linked to a Kelley Blue Book deal. Matt who was helping me brought this information to Steve, the manager who in turn insisted on the new amount. I called Bryan, explained the situation and Bryan called Steven. Steven came to speak to me and now the offer had dropped to $648. This is where they made their second mistake, they missed out on a purchase that could have led to a sale. Steve suggested that perhaps the initial offer was attached to a trade-in offer, clearly out of his depth. For the record, I asked Bryan to give me a copy of the appraisal and he told me I wasn't supposed to get one, therefore I don't have any paperwork, he has it all in his files. The same happened today. I filed an official complaint with the Better Business Bureau and will update this review if anything comes of it.

brittnie tapia

Have only had this new car for two months and came in because there was a nail in my tire. After being here for 4 HOURS and paying almost $200 for a new tire this is how they give it back to me! My rim looked nothing like this before! We noticed right when we got home and had to come all the way back and the manager brushed it off as if this were normal. They think this is an exceptional way to return a car to their customer… the manager said they will fix it right away and but right now we asked his employee and he just told us there’s no guaranteed time so hopefully we’re not here for ANOTHER HOUR. FYI the managers name is Juan Update: The manager contacted me same day after I left and resolved everything with me. The initial impression I had seemed to be wrong from a rushed moment. He apologized about the car, everything got fixed, and even threw in detailing to my car for my next visit! Also, Gladys (the kind woman who followed up on my post) contacted me many times to fix things and I really appreciate that. I had been very busy but now I made time to update my review!