Address: 5305 NE 121st Ave Suite 305, Vancouver, WA 98682, USA
Phone: +13605670547
Sunday: Closed
Monday: Closed
Tuesday: 9AM–6PM
Wednesday: 9AM–6PM
Thursday: 9AM–6PM
Friday: 9AM–6PM
Saturday: 10AM–2PM
michael dunn
Refurbished my 13 year oldJura C9 for a fair price and didn't need to ship it and pay much more. Was leaking and I decided for a complete rebuild rather than just have the leak fixed for less cost.
Jon F
I have had great service from ER-NW for a few years now. Both the past owner Darrin and now (since 2018) current owner Joe have been very honest about evaluating the condition of my 2011 Delonghi (DL) fully-automatic machine. (I mention Darrin because I think Joe has totally carried the torch from Darrin in continuing excellent, good value service.) Joe has communicated what does and doesnt need attention for repairs and I appreciate his honestly that has helped saved me money. Joe's work is excellent and his repair and shipping rates (I am in San Francisco and ship my machine to him) are both very reasonable and much cheaper than my local San Francisco Bay Area authorized Delonghi repair shops. On the contrary, both my local SF shops and Delonghi factory repair service have always quoted me inflated rates even for simple/minor repairs. Thus, even considering the UPS shipping, it has been very cost effective for me to ship my machine to ER-NW. Moreover, Joe also has had the reasonably priced, necessary replacement DL parts on hand for my machine. I highly wholeheartedly recommend ER-NW, esp for Delonghi machines. He well deserves 5-stars!
Myron Reyes
Joe got my Gaggia Brera back up and running after getting all the red lights on. So happy to have found Joe and his repair shop. Accurate timeframes and great updates to let me know when it would be fixed. If you have a machine that needs repair, I highly recommend Joe!
Michael Ballard
After basically being turned down by a few Portland area repair shops, even politely being told no from the manufacturers rep in Portland(they never sold my model was the excuse). I heard of espresso resource. As soon as I walked in I could see they were busy, so don’t get in a hurry. I met the owner and explained my problem and even though I own a 2002 Bezerra (not very common machine) he accepted it. Joe diagnosed and repaired my machine and was fair on his bill. I could write more on how great an experience it was to find someone that works on home espresso machines But I will say if you need service on your machine I recommend calling espresso resource NW. Mike B.
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If you don’t have a wider flat head (most tool sets don’t have a wide enough one), you can use a coin held by pliers. I think pennies and quarters worked, but I can’t remember for sure. I use an impact screwdriver bit set that has some very wide flat bits, I just put the bit in a socket so I can tighten and loosen it in a controlled way.
It doesn’t need to be clocked, just tightened (not too tight). There is a spring loaded valve held in place by the threaded insert, the silicone valve seat should be on top of the spring. If this isn’t installed properly the brew head will leak when the steam valve is used. I can send you a diagram tomorrow if you need it. Let me know.
Hi Kathleen, complete packing instructions, as well as information about what to send can be found on page 2 of our service request form, which you can download from the following link: https://espressoresourcenw.com/wp-content/uploads/2017/02/ERNW-Service-Request-Shipping-Form.pdf There is also a helpful video about machine packaging on the following page of our website: https://espressoresourcenw.com/repairs-service/ Please fill out page 1 of the form and include it in the box so we will have all of the needed information to properly service your machine. Thanks, Joe
It sounds like your brew group might be getting stuck. If the lubrication in the piston dries out it can pop the lower slider out instead of drawing the piston to the bottom of the chamber, so that when it grinds the coffee the only plce it can go is over the side of the brew group and all over the bottom of the cabinet. The brew group will need to be disassembled, cleaned, and lubricated with new piston gaskets. It’s a pretty quick fix in the shop.
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