Lake Chelan Vacation Rentals and Cabins by Vacasa

Category: Vacation home rental agency in Chelan, Washington

Address: 146 E Woodin Ave, Chelan, WA 98816, USA

Phone: +18558615757

Opening hours

Sunday: 9AM–5PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–5PM

Reviews

Jonathan Blanks

May 12, 2019

4 friends (2 couples) stayed for a wine tasting weekend. Great location close to several hit wineries (Fielding Hills, Siren Song, Nefarious, Tunnel Hill). The instructions for checking in and out were easy. Place was a comfortable a stay, modern aesthetic. Nice to have an indoor pool and hot tub for use. We stayed in late April 2019 and wasn't crowded or anything. Summer will likely be more crowded and more expensive. But we would definitely come back to this property off-season.

bianca bononcini

Jan 15, 2018

Unit itself was OK. Management, Sage, is awful. The oven didn’t work, the pull out couch mattress and all pillows were OLD! Springs in your back that my 4 year old slept on the floor rather than the bed! Lots of stains. So gross! They claim we have a reserve parking spot, another guest was parked in it so we parked next to it Only to get a threatening letter that we weren’t parked correctly. DUH! We parked next to our spot and figured if you look at our pass you’d see the circumstance. Had a house in Chelan for years, first time staying with a safe rental and will never do it again. They offered me 15% off A FUTURE STAY, for stains, not working oven and unsleepable bed. No thanks. I’ll pay top dollar at a hotel than staying with these guys again.

Amanda Gonzales

May 5, 2016

Don't bother stopping by, they share an office with a real estate business and there is never a Sage rep on site and the real estate people can't or won't help you. Call and you will never get a live answer and voicemails are never returned, same with emails. If you walk in you will only walk out with a business card of the 'person you should speak to'. I've asked what their business hours are so that I can come back and apparently they don't have set business hours! They want to steer you to their website I guess for minimal contact. Their business must be going great because they never come in! Save yourself the hassle and walk up the street to a business that actually has a live person to speak to.

Son Nguyen

Sep 29, 2015

Hot tub was out of service and did not let us know. Pool light does not work and would not fix. Advertised and extra bathroom on website but that was incorrect. Fridge was halfway broken and does not keep food/drink cold. Notified property manager and gave us the run around on all issues. Not understanding or willing to work with us.

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Questions & Answers

How can I write a review?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

Guests will receive an email the day after checkout to rate their experience.

Can I check out late?

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Google My Business | Aug 20, 2019

We offer late check-out whenever possible for a small fee, and you can add it to your reservation here in the app. We’ll notify you once we know whether late check-out is available.

Can I check in early?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

We offer complimentary early check-in whenever possible, depending on your Vacasa home’s housekeeping schedule. We’ll know if early check-in is available by 9 a.m. on the day of your arrival, and will notify you on your reservation here in the app.

What can I expect to find in the home?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

We’ll stock every Vacasa home with linens (sheets and towels) and supply a starter pack of toilet paper, paper towels, dish soap, and laundry detergent. For more details about a home you’ve booked, go to the “In the Home” section on the Trips tab.

What’s Trip Protection?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

Trip Protection is an optional supplement to your reservation. When you opt in for Trip Protection, you’ll be eligible for a full refund for any nights canceled due to illness, death in the family, flight delays, flight cancellations, or road closures due to bad weather. You can purchase it up to 30 days before your reservation. (If you’re booking within 30 days of check-in, you can add Trip Protection up to 24 hours from the time of making the reservation.)

How do I change or cancel my trip?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

You can change or cancel your trip by giving us a call.

What’s your cancellation policy?

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Google My Business | Aug 20, 2019

If you cancel: Within 24 hours of booking, you’ll receive a full refund. 30 days or more before your trip, you’ll receive a refund of any rental payments you’ve made, minus the booking fee. Within 30 days of your trip, refunds are only given if you’ve purchased Trip Protection and the reason for your cancellation falls within its guidelines

Does my baby count toward the total occupancy?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

Nope! We don’t start counting kids towards the occupancy until they’re over the age of two. (There are exceptions in certain communities, but we’ll make it clear in the home’s description and agreement when that’s the case.)

What’s your pet policy?

Google My Business | Aug 20, 2019
Google My Business | Aug 20, 2019

We have lots of dog-friendly homes to choose from—just check the home’s listing, and make sure to add your dog to your reservation.

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