Vons

LM Baker

About 11:10am this morning bought a few things & went to self checkout. Scanned 1st item & realized I had wrong flavor so I canceled item. Went & got right flavor. Came right back to same kiosk. Screen lit up saying needed help. When an associate came over (don't know name, but long brown hair), I told her I had canceled the item but the help screen came up. She snapped, "that's because I have to do it!" & walked away. So rude!

fcb10futbol

Customer service is HORRIBLE, i never write reviews but today I am. I went around the night shift at 8 pm on June 2nd, the black African American guy with two different colored eyes working there was super super rude to EVERY customer and telling everyone he can’t help them, that everything is not in his department to help, and everything is closed in a very very rude tone. I heard him telling one customer that “can’t you see it says closed.” and telling another “i’m not gonna open the bakery for you it’s closed.” the other white guy working with him on cashier with a nose piercing was laughing at his co workers behavior. This one specifically told another customer “idk I just work here” and stared at another customer without helping her. I’ve never seen such customer service like this in my life. This NEEDS to be addressed to them and they NEED to be FIRED because this doesn’t not make the store look good at all.

A C

On my recent visit to Vons, unfortunately I experienced the worst customer service this time. A young boy in the aisle demonstrated his lack of willingness to assist finding the product I was looking for. He told me to look for it in the aisle, I asked him to please help me find it but he gave me a look as f I was bothering him. When he found the item, he only pointed where it was and left. Another female employee gladly assisted me to reach out the item using a step stool. I went to the register to pay and the cashier had a very unfriendly attitude and interrupted me several times while I was taking care of my purchase saying I couldn't add any coupons after she started scanning and I was not requiring the use of any coupons at all. She used a demeaning tone of voice saying I had to be ready before going to the register only because I added mints at the register. Lastly, the same young employee was bagging my items and mixed all the items not being carefully to separate vegetables and bottles or cans. The older lady, the cashier, was very defensive when I mentioned someone had helped me when I asked him previously and he just left. I always had a perception of this stores to provide excellent service bit this would be the only exception.

Danny Arredondo

Love this vons the Bakery is 10/10 i love getting fresh bread in the morning. Hard working friendly staff! Best Vons in east county!Update went this morning for a Tea and theres was a wondeful friendly girl working the day shift! Im very happy and ill be coming to this Starbucks Now Good Job By you Starbucks!!!