The Salvation Army Family Store & Donation Center

Category: Thrift store in Poway, California

Address: 13020 Poway Rd, Poway, CA 92064, USA

Phone: +18587489336

Opening hours

Sunday: 10AM–6PM

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–7PM

Friday: 9AM–7PM

Saturday: 9AM–7PM

Reviews

Amanda Aguilar

Jun 14, 2022

I was at this thrift store yesterday . While shopping I had the urgency to use the restroom. I went to the restroom and it had a big sign " Out of order" at the door. I went to checkout the items I have, I mentioned to the cashier about the sign at the restroom door and that I saw and employee using the restroom. Apparently the manager's store was at the other register and she heard my complaint. That woman turned around and said to me in a very rude and agresive tone," the restroom is only for employees".. I replied to her, "then why are you telling the customers the restroom is out of order? you are lying to the customers. Then she responded to me , "you wouldn't know how to flushed the toilet" I told her to show me how to used it, then I will know. Very unprofessional person to represent any business.

Niyaz Zubair

Jan 27, 2022

Very big store with ample in store space to move around. Have seen lots of stuffs other than cloths too. Very affordable price with lots of options. Right in the Poway main road. Parking might be an issue when store is busy, the outside parking can accomodate ~40 cars only. But worth a visit!

Irene Rodriguez

Oct 10, 2021

Good selection of items, which is the reason for the 2 stars, however this location lacks customer service. The woman at the register demanded I remove the hangers off the clothes, which I would have no problem doing if she asked *nicely* , especially since I'm the customer. I especially didn't like her tone, as if I was inconveniencing her. I usually like to look around at Goodwill, where they have great customer service, but decided to stop here for a change. Never again will I come here.

Scott

Jul 17, 2021

C'mon man, it's the Salvation Army. For what it is (and what it is is a donation based resale store), it's really not that bad. I go here occasionally to find good deals on slightly used shirts. Sometimes I drop off things that I no longer use. It helps people, and that's a good thing.

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Questions & Answers

Would you want 2 long white baptismal gowns? If not, can you tell me who would?

Tamie McMillan | Aug 20, 2019
Kevin DeLoria | Aug 20, 2019

They gladly accept all garments☺

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will you take an upholstered chair?

Nancy Cressman | Aug 20, 2018
Jeffrey Scalia | Aug 20, 2018

I would say yes

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Do you take used CDs?

Judy Plumb | Aug 19, 2020
Armando Ochoa | Aug 19, 2020

They do take used CDs

do you guys sell 12 string guitars

Israel Lopez | Aug 20, 2019
Scott | Aug 19, 2021

If they have one in stock.

Do you accept fabric scraps as donations?

Jane Craig-Jones | Aug 12, 2022
Nicholas mormando | Aug 12, 2022

I believe they take anything they have a little bit of everything I see

When do u accept donations

Barbara Briscoe | Mar 22, 2022
Mark Fletcher | Mar 22, 2022

10am to 5:30pm

Is the store dog friendly?

Aubrey Cookson | Nov 22, 2021
Doren James | Nov 22, 2021

No

How late do you accept donations on Sunday (today)?

Diana Crosthwaite | Aug 19, 2021
Scott | Aug 19, 2021

I'm pretty sure they accept donations until the store closes.

The staff in salvation are rude I' will not buy any more there specially the guy wearing red Hispanic!?

Eduardo Perez | Aug 19, 2020
Julia Quitugua | Aug 19, 2020

"The guy wearing red Hispanic!?" Is that even a question? Your comment doesn't even have an explanation as to what they did to make you feel they were so rude. I know that the staff gets a lot of people coming in stealing, trashing the place, and people bargaining for better prices. Not sure about the poway location but at the downtown salvation army, I've seen a customer with mental issue start spitting on everything. Another day I saw somebody try to steal chainsaw and he started to try to hit one of the women staff members. Another day someone stole a customer's bike that they left outside. And the staff tried to chase them down.... I say give them some slack. They put up so much. They don't get paid much.they just has to be firm about things. So if a staff member didnt give you that discount you wanted. Or didnt give you the time you desired. Try to remember, they sort through mounds of people's trash everyday to find few items that maybe valuable to you.

Do they pickup big donations? Dining room table, lamps?

Kimberly Jordan | Aug 19, 2020
Julia Quitugua | Aug 19, 2020

Yes

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Is this location accepting large items such as an elliptical bike?

Rob Deguzman | Aug 19, 2020
Bradley Mayberry | Aug 19, 2020

More than likely. Would call to be sure..

Where can I get a clothes dryer?

Juan Gomez | Aug 19, 2020
Laura Mossuto | Aug 19, 2020

Sometimes they have clothes dryers. The inventory changes every day.

any item on sale today?

Tsae Kao | Aug 20, 2019
Elle T | Aug 20, 2019

Yes they have a tag sale every day, just not sure what tag color today

do you collect heavy stuff like bed from rancho bernardo

Satya Prakash | Aug 20, 2019
Kevin DeLoria | Aug 20, 2019

Yes, call 1800SAtruck and you can schedule a pickup...

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Would you want an outdoor patio set including a 48' tempered glass table and 4 chairs? If so how do I arrange a pickup? Its too heavy for me to lift and leave curbside

Carole Ruben | Aug 20, 2019
Kevin DeLoria | Aug 20, 2019

1800 SA truck

can we drop off a mattress?

J Jeng | Aug 20, 2019
Kevin DeLoria | Aug 20, 2019

If you believe someone can reuse it in their home...

Can we donate a matress?

Maria Martinez | Aug 20, 2019
J S | Aug 20, 2019

No only box springs

Will you pick up an antique dresser that is in good condition?

Cathy Carlblom | Aug 20, 2019
Debra Hale | Aug 20, 2019

Best to call the store directly and ask.

Do you take older gas dryers that work well?

Ethel Warner | Aug 20, 2019
Benjamin A Hoga | Aug 20, 2019

Calling first is the best thing to do because things consistently change. I just recently saw older gas dryers that worked well (allegedly) for sale at this location.

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Does the Salvation Army sell graphic novels and/or manga?

Alex Phillips | Aug 20, 2018
Debra Hale | Aug 20, 2018

I haven't seen any of that material there. Best to call and inquire

This is probably an obvious answer to my question: do they sell books?

Alex Phillips | Aug 20, 2018
J S | Aug 20, 2018

Yes they do

do you accept Christmas decorations

MaryAnn Coulthard | Aug 20, 2018
Teresa R Perez | Aug 20, 2018

Yes

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Do you take mattress donations?

Sandra Stephens | Aug 20, 2018
Bon Kramer | Aug 20, 2018

Call to make sure good person

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Can I drop items for donations

Patricia Saccento | Aug 20, 2018
Rebecca | Aug 20, 2018

Their gate locks at a point each day blocking access to donation area in back. But there are at timed donations are received on Sundays though the store is closed on Sunday. You might call their phone to get up to date information. A new store is being built next door. The store is open Monday though Saturday & closes at 7 pm. Donations close at 5:30 pm to my knowledge.

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Open Jan. first?

Luvonne Harms | Aug 20, 2018
Aaron Hindi | Aug 20, 2018

Closed??

I wanted to ask if they still sale cars at the downtown Salvation Army.

Maria Hernandez | Aug 20, 2018
Mariette | Aug 20, 2018

I've been many times and never seen any cars for sale there.

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