Omaha Vehicle Impound Lot

William Klaus

They were courteousII wish myGeico insurance rep was this kind &courteous....NOT EVEN Close!!!!!!Can lizards speak with forked tongue

Curious

They wrote numbers on front windshield and on rear glass as well. They said they are not responsible for it and won't be removing them - you have to remove them. It took good amount of time to remove numbers, even after removing it, the number left marks so I had to scrub them with pressure. Why can't they find an easy way?!

Taylor Bennett (Taylor Bennett)

I have given this tow lot a 3, because my experience was not that terrible, I just happened to notice a lot of opportunities where it could have been a lot better and reduced the stress of my situation. I had some mechanical issues with the Computer in my car, on my way home from work it died on me, stressful right. A very sweet lady stopped and stayed with me until the police got there because it was later in the night. The cop really worked with me and had it towed to this impound because it was one of the cheaper ones in the area, and I was unsure of the timeframe it would take me to get it fixed. The next morning I went to the impound to get the serial number off the unit that needed to be replaced and they had not yet logged my vehicle in. I understood since it was late when it was towed and I was there right when they opened. I came back 2 hours later and they told me that they did have my car but no paperwork or report from the cops. The officer that helped me had given me his number so I called him and he said that he would send them another copy. I was told by an employee at the impound to keep looking on the search tool via the website, and when my car had been processed it would appear on there with a call number. 4 days later it was finally processed through and I was able to go look at it. They charged me for the days that I couldn't even look at my car and the 2 days after that it took me to get it fixed. I understand that mistakes happen with paperwork, but as a favor I would have liked not to have had to pay for those days. Other than that the one guy that went out to the lot with me actually helped me swap out 3 sensors that needed to be fixed and even gave me a smoke! Lol

Casey Michels

I love the reviews, so funny coming from the people who haven't dealt with Tow Lots. So all your complaints are magnified at a tow lot. That $20/day storage is cheap. Most tow lots charge 40-45/day for storage. When I called with an issue and spoke with the employee he was very nice and courteous, gave me all the information I needed and advised and the best way to get the vehicle out. Of all the hundreds of tow company's and impounds I've dealt with in my career this one was among the top 5.