Losbetos

Bob Johnson

Ordered 2 beef burrito combo w beans & rice $12. Was charged extra to make them Carne asada. Total came to $18 for one combo. Got home to find the burritos that I had paid extra $ for, were really small. Pretty upsetting due to the fact that they charged me extra, only to make my burritos half the normal size, literally smaller than the inside of a paper towel roll. I ordered at 11:10 am, went back 20 minutes later and they were closed, had a sign on the window that read "be back 30 minutes". Went back at 12:30pm and they were still closed. Come 2:30pm they finally opened. I asked for a refund and I'm assuming the manager, a very rude and unprofessional woman, immediately copped an attitude and proceeded to issue a refund, with absolutely no concern as to why. As she was handing me my refund, she finally asked what the problem was. I attempted to explain to her that I order from this los betos location every weekend and never received such a small burrito, especially after having to pay extra. She cuts me off before I can finish speaking, stating "this is how our burritos are supposed to be made, thank you for letting me know they're doing this, now I can take it out of their checks" referring to her employees. I feel that comment was extremely unprofessional, as the manager, if she has an issue with her employees, she can speak to them about it privately. I was surprised at this woman's behavior, not once did she apologize for the inconvenience, didn't offer to remake the order, only thing on her mind was the money she planned on taking from her employees. I would not recommend this location to anyone, especially with management like that. Go anywhere else and save yourself some time, $, and a headache.

Loretta Rodriguez

I bought a chorizo,potatoes,cheese eggs. I got one with ham instead, I called they said to come in & wouldn't change it the lady was very rude. She was arguing with me said I ordered ham I never eat ham Don't like it.

Alexandra Jimenez

I order two -Carne asada burritos and instead they gave me bean burritos. I called them, thinking that they will replace the bean burrito for the carne asada. Instead they were very rude and told me to go back for the money and never come back. I think this is not the way to treat a customer. 👎🏻 I didn’t went for the money, but I will never buy from this place again.

Peter Valadez

I can not believe the amount of guacamole and sour cream was put on my three rolled tacos I had ordered. You couldn't even see the cheese and it had no lettuce. It looked like someone was upset and overly poured guacamole and sour cream. I had to ask for my money back. I will never eat at the Los betos at park and Irvington again. Also very rude about bathrooms for customers only. I said I was ordering food and I really had to go to the restroom. He wouldn't let me use the restroom until I ordered food and paid. Carls Jr was down the street. Very very good rolled tacos. I ordered 3 tacos and it was so delicious and looked very good too I had to order another five rolled tacos. It had lettuce, tomatoes, queso fresco, cilantro and pico de Gallo with salsa on the side. Mmmm. I Can't wait till I'm hungry again. Cause you all know where I'm going.😁