L.L.Bean Corporate Headquarters

Mindy Slingluff

We were harassed during our shopping trip to return wrong sizes after we ordered merchandise online. No, it was not by other people but by a store associate and then the manager. During the holiday season of 2020 we understand the importance of maintaining a safe distance yet people have lost their humanity and must forget what shopping with children could be like. Lost a loyal customer. So sad.

Paul Serwatka

Absolutely horrible customer service. They pride themselves on customer satisfaction, but they show it in no way. Tried to exchange a pair of slippers due to the fact that one did not fit properly (it was slightly larger). I was told that it was over a year since purchase (even though a received them as a gift) and they would dispose of them. They made it out to seem like I was trying to get money back. All I wanted was a pair of slippers that fit properly. It's best to not purchase anything at all from them unless you want hassle.

AK G

Don’t purchase if you believe they still have that exchange program for life where you get a LL bean product and then comeback after few years to buy another one may be same or greater value and get a full refund. They removed that policy due to some fraud by few folks apparently, who would buy stuff from goodwill and then take exchanges ? Which is super strange because you need to have a valid purchase in the system and they used to validate that by your driving license etc. I am very surprised when the LL bean store employee at Nashua NH told me I could not exchange my LL bean boots for a pair of greater value because LL bean cancelled that exchange policy. Anyways I thought I should let all the good folks know. I didn’t like their shoes and wanted to exchange as the inner-sole just came out of the shoe. Wish they had better quality for regular low ankle shoes.

Gregg Best

Allow me to start by saying that I have been a customer of yours since 1975, disco days, you were the only non polyester game in the country at that time. Love that cotton and wool! So, big deal, right? The quality of your goods has been going downhill for years. Your prices have gone up. I was most disappointed when you announced your new return policy a short time back. I don’t believe in my 43 years with you, that I recall using that. So, big deal, right? This last week would be the crowning blow, not selling your fine guns to anyone under 21 years old. I respect your right to make a statement, 1st Amendment. That doesn’t mean that I agree with you. After a long and disappointing relationship with you, I am leaving, paying off and cancelling my LL Bean credit card, I will not be making any more purchases from you, not even a pair of socks or boxers. Sometimes one is better off keeping their opinions to themselves!