U-Haul Moving & Storage at Western Ave

Kristine Blake (Kagephoenix)

Not impressed. Didn't have the trailer I reserved. Mr. Personality general manager wasn't much help either.

Randy Sexton

Most unreliable company I've ever dealt with. Scheduled a tow hitch to be installed on my car, 12pm on a Saturday. They call me the Wednesday before to cancel and say they have an opening the following day. I work full time and don't have the time to waste dropping it off especially after scheduling it in an open slot. I get the run around with the call center (extremely useless), they say they're going to call me back once they figure out a different time. They don't. So I call back the store and reschedule for the following Saturday (today). The person on the phone says to come by at 9am. I arrive a bit late, walk in to be informed they can't do anything until their manager gets here at noon. I paid almost $500 in advance to get this service scheduled and accomplished. I'll be getting refunded. 0 out of 5 stars, not only is it not recommended, I highly discourage anybody who will hear.

Jeremy Beasley

Do not rent from here! They will double charge you before ever releasing your initial money paid. So instead of the 200 total (100 initial plus 100 extra mileage) I was charged both the 200 and 100 for 300 total. And when I called to complain about it, they blamed my bank and hung up me. Very rude customer service and I've will be filing a complaint with corporate

Rigged Up 207

They moved appointment a week out said they called and left message. Must of been someone else’s phone not mine. Paid for complete tow hitch with mount and ball, my wife went to pick up car and they tried to say it was without mount and ball. After she produced a receipt, the guy gave her the mount, she said isn’t there a ball supposed to be on it, he then gave her the ball. She said isn’t there supposed to be a pin to secure it? He said oh yeah thats over there and made her go get it. We paid almost $500 for a trailer with ball mount complete set. Not sure if because she was a female he thought he could get one over on her? But beware Augusta Uhaul is amateur hour at best!