Palm Beach Tan

Vincent Albert

I am a long time Spray tan client, and due to the Covid19, of course I havent been spray tanning. A GM called 3 months ago and set me up on the lower price per month which would accrue Credit. That was fine with me. However, with the partial reopening I wanted to check on my account status/credits etc... Normally I go to the 41042 Mall Road location b/c we own 2 homes and have been mostly staying in Fort Mitchell. When I do business it is with Madison (manager) at the Florence PBT. Madison is not only professional, kind & Friendly but always gives 100% customer service. Unfortunately... the phone service at Florence location only rings Busy due to phone issues? So I called the crescent springs location this morning and spoke with "manager" Mariah. Mariah was NOT friendly and seemed agitated as if I was wasting her Time. I was simply asking questions about My account! Prior to the Covid closing I had TWO spray tan visits which were Secured with NO expirations. I was guaranteed of this. That when things resumed I would still have those 2 with No expiring. When I spoke to Mariah she stated that Yes I did have 2 but one expires Tomorrow??... and one end of June. PBT needs to understand that #1 some clients don't feel comfortable going back asap during this time to a public place. #2 that we should Not be penalized if we want to wait til things are Safer to start resuming tanning. Again, I have been a long time client & by asking pertinent questions about my Account today I was treated short, rude & as if my inquiries were Exhausting & a Bother. During the Covid time I've still been charged & have a Partial credit... but the fact my NO EXP visits Fact are now ignored & how Dismissive Mariah was to me.... It was Very Dissapointing. I will also be sending this to corporate. For the GM's reading this? You should know that Madison at the PBT Florence on Mall Road is a Valuable asset. Thank you

Charlotte Lokesak

I love going to this place. They have a good selection of beds in different price ranges. They have both lay down and stand up styles. They also have supplies on hand for those that need it. The place is always clean and have long hours of being open.

Lindsay Everman

The ladies at the front were super helpful. I came in for a spray tan for a wedding that weekend and they gave me helpful recommendations for product as well as which spray to go with. I was very happy with it and the color looked very natural!

brenna schwartz

Didn’t feel warm in the bed nor got any color whatsoever, and I tan all over. Will not be coming back and wasting money on these beds. Questioning if they rebulb them when supposed to.