La-Z-Boy Furniture Galleries

Nancy Ensign

Been shopping for living room furniture. Looking for quality construction, fabric, made in America and furniture that fits the average home (not castle furniture). As soon I walked into La Z Boy store the high quality is noticeable. I spoke to one of their designers and asked about where does your furniture come from and she told me made in Tennessee.. She showed me around the store and offered her free design service. I’m delighted with what we came up with for my home. This furniture is higher quality than made in China, Mexico or Vietnam. It’s not heirloom expensive like Ethan Allen. This furniture will last several years of daily living.

Derek Noble

We ordered a Parsons desk, a Parsons nightstand and Dillion sleeper sofa August 9th 2021 for $3405.94. We provided half the money down and were told that due to supply chain issues the furniture would be delayed “a few months” which we of course understood. After taking our deposit, ostensibly to cover the cost of manufacturing offshore and shipping meaning Lazy Boy is running the business on a consumer financed float, we did not hear from Lazy Boy for months like zero updates. I personally called the store monthly and was given excuse after excuse but was increasingly angry that I, the consumer, had to keep calling the floor sales team for updates. They did finally show up randomly with the nightstand in I think February but it was of course defective on arrival leading to a “reorder” situation thus further prolonging this terrible purchase experience. The kicker is after months of calling I was told that they “left a voice mail message but since I didn’t respond the order went to other backlog purchase”. We waited months for this and were out $1700 at this point, I am 1000% certain no VM was received nor was any follow up made until I called, again. I understand we all experienced supply chain issues due to Covid but that does not preclude consistent customer communication and basic customer service particularly after taking 50% down deposit. Fast forward to March and our sofa arrives and it would appear is undamaged (it’s in a guest room that is unfinished until the other furniture arrives). Well finally we got the desk and second nightstand late May and shock of shock it’s defective (I was out of town and my daughter took receipt from a delivery person), $199 charged for said delivery BTW, who left without installing the drawer pulls or identifying the fact that THE DRAWER WILL NOT CLOSE!!!! Having just discovered this after arriving home from a one month trip I am calling for warranty coverage Monday but in reading their coverage it appears office furniture is actually covered by another group? Seriously this was a horrible experience and honestly I would like them to pick up this not inexpensive junk furniture so I can go somewhere where there is some corollary between cost and quality/service. Run do not walk from this shoddy organization riding on an old trusted brand name.

Karen Newman

I wanted a good quality recliner for my special needs son! We found the one he liked and was on Clearance supposedly % off so on Memorial Day you don’t get the 30% off!!! Then they charge you $39.00 because that’s how much it cost to bring the chair to the store so they forward that fee to the consumer on top of the price ! We go to pick up the chair the next day and they cannot help you load the chair !!! Then we get the chair home and it is made of particle board!! What happened to Lazy Boy Quality??

Diane White

Best furniture shopping experience ever. Patty was wonderful to work with. She was very patient with me. She had a lot of great suggestions. Heidi, the designer, was a huge help with her guidance to assist with my final decisions. Yes there will be a wait for my furniture to arrive however some things are worth waiting for!! I have no problem with the wait as I was informed up front.