United States Postal Service

Rolf Genz

Super-helpful counter staff! Answered all of my questions with a friendly smile. Fast service.

Tamah Pederson

The clerk seemed very confused as to how to mail something with a tracking number. He gave me a lot of conflicting information and didnt seem sure at all about what he was doing. Very scary when you are mailing important docs. He then sold me a stamp that would not provide a tracking number for a priority envelope. He then told me I would have to come back in to get the tracking number and that all stamp sales are final. ?? Why wouldn't he know the procedures up front?

A AUSTIN

Good for a post office. Generally efficient staff who smile and are helpful, but as with most post offices, they expect your package to be ready to ship. Not the kind of hand holding you get at the UPS store, but not the cost either. I've had them hold mail for me, and they're accurate about the hold dates, and have handed me my held mail in good condition.

Mai

I frequently send and receive packages. Sending packages through this office has not been an issue this past year. I have had several issues with receiving packages. Not receiving packages in a timely manner and being delivered to the wrong address, although package/letter is clearly marked, had been issues that are improving. Contacting this location via phone for customer service issues have been a miss so far. I did get through once to ask a general question not well answered online. I have heard them answer the phone several times and I feel better as I thought it was just me. In person services for me can be excruciating, due to pain and the fact they are amazingly slow and don't appear to care. Twice they have explained services and options after the purchase was made. I chalked that up to asking a ton of questions beforehand, obviously, just not the right ones. The staff are, in my opinion, excessively chatty with each other and certain regular customers, when it seems to be the most inopportune time. Only once, have l seen two people at the counter serving customers, I was the only person in line with two customers at the counter. I had about an 12 minute wait. The other times I have been, there was only one person serving customers and the lines were three to seven deep. I have had waits around 23 minutes being the third or fourth person in line. I don't mind waiting; although they seem to enjoy taking their time, I don't complain about waiting. The staff seem offstandish, unless they know you, then they are extremely effusive and friendly. I have lived in a number of states. Each postal location is obviously different; but there are similarities that lead me to believe certain aspects of their behavior is due to organizational culture.