Massage Envy

Category: Massage spa

Address: 16078 SW Tualatin-Sherwood Rd, Sherwood, OR 97140, USA

Phone: +15036250100

Opening hours

Sunday: 10AM–6PM

Monday: 8AM–10PM

Tuesday: 8AM–10PM

Wednesday: 8AM–10PM

Thursday: 8AM–10PM

Friday: 8AM–10PM

Saturday: 8AM–6PM

Reviews

April Wozniak

May 28, 2022

I bought my boyfriend a gift certificate and he hasn't been able to use it because they are booking too far out (3+ months). He has been trying to get an appointment since Christmas! I want my money back, but they say it they won't give it. Their suggestion is to sell the gift certificate.

Dani B

Nov 24, 2021

Cancelled this membership months ago and just got hit for a charge for 4 months afterwards out of nowhere. Attempted to call, as usual, no answer, left voicemails, no response. I cancelled bc this location's service is sub par. I have experienced them regularly cancelling appointments (that were scheduled a month out) and them having no availability to reschedule for another month. Why pay for a membership if I can't use it regularly? Stop charging me and take me off the list, thanks.

Jessica K

Mar 30, 2019

I like this location a lot. I'm coming from Hillsboro due to needing prenatal massage and they can better suit my scheduling needs vs other locations. All staff have been kind and professional. My fave massage therapist is Heidi and I'd highly recommend her for any kind of massage! She's great and worth the drive for me!

Kathryn Martini

May 23, 2017

I will begin by stating that all of the massages I've received here and at the Tualatin location were wonderful. The problem is with their policies and customer service. Appointments scheduled incorrectly (I made an appointment for my daughter and me for a Sunday afternoon. The appointment was scheduled for a Tuesday at 2:00pm when my daughter and I would both be at work and school -- obviously I would never have picked that time...) I've had at least 4-5 appointments cancelled or asked to come in earlier or later than what was scheduled due to the massage therapist's break. The biggest issue of all, is that I cancelled my membership in December. I was charged again in January. I called to inquire and was told that the form I sent was blank (it wasn't -- I have it saved on my computer.) I was refunded for the January and told it was taken care of. In May, I noticed a charge and called again. I was told I hadn't cancelled my membership, I only suspended it (not true.) It turns out I was charged for February, March, April and May. I've now resent the form as well as mailed it and called twice with no response. I do not recommend this at all. It has caused me far more frustration than any relaxation I received from the massages. It's been very, very disappointing.

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Questions & Answers

How long is a facial?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Aug 19, 2021
Massage Envy | Jul 22, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

How do I cancel my Massage Envy membership?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Does Massage Envy offer Facials?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Aug 19, 2021
Massage Envy | Jul 22, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Aug 19, 2021
Massage Envy | Jul 22, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Aug 19, 2021
Massage Envy | Aug 19, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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