DSW Designer Shoe Warehouse

Joy Baird

I like DSW a lot. They don't always have the size, but they always have something cute! Quality is good, and so are the prices.

Paige

I placed an order for in store pick up and received an email that I had until the 17th to pick up my order. I work long hours and the 17th was my day off so I was going to pick them up then. I get an email on the 16th, saying my order has been cancelled and when I called, the person told me that they had a date of cancellation of the 14th??? Like it makes no sense. And all she had to say was “well your email had the wrong date” and that honestly doesn’t seem right. Very frustrating experience.

Grace June

I want to give a quick shout out to the following folks who were all so helpful and patient with me during my annual one hour sojourn to find shoes. Alberto asked me questions about what I needed and pointed me in the right direction and checked on me a couple times to make sure I was finding luck. With his help and Cindy's assistance, I tried on a lot of shoes with great indecision and they were patient and helpful with opinions and suggestions. I know they had work to do so it is very appreciated that they took the time to help me. At the counter, Caitlyn helped me order a pair online. Finally, I was able to try a sample of the shoe cleaning material on my two year old shoes that I love but was about to give up on and the stuff really works! I can re-vamp and keep wearing my favorite shoes. SO MANY WINS on this trip in. Additionally, another employee named Catelyn gave her input at the counter that helped me make additional purchasing decisions. She, as well as everyone else, was welcoming and helpful. I am so grateful to all of you and so appreciate the overall good vibes of the store, especially in my observation of the team members and their customer service ethic. I have been going there almost every year to get my birthday shoes and this was the most personalized and helpful experience yet. Thank you all for making me feel so welcome and for hanging in there with my indecisive self! See ya'll later :)

Kathleen Espinosa

Very well organized by types of shoes. Lots of extras such as hats, shoe supplies, and socks/tights etc. Some unusual products line the area to pay. No "tree boot holders" that keep boots standing up in tall shape though. Trying on shoes seats need to be by clearance area instead of just in full priced areas. Abundance of clearance racks sorted by size. It's not like a full service shoe store. More find what you want type of store. What is out on floor is what they have, so not all sizes are available of styles. Good selection though with discounts all around.