ACI Northwest

Tammitha Ausmus

Logan was our service provider and he did a great job getting the air conditioner to working again. I would use ACI again in the future! A++++

Mental Wellness Clinic Of Coeur d'Alene

Last summer, during the extreme heat wave, our waiting room was not cooling. ACI came out and began by selling us an air unit that, unbeknownst to me at that time, was for the basement of the building which had no problem with staying cool-it's underground. Next they changed thermostat's, added Freon, basically about $6,200.00 worth of completely unnecessary things. When I called to discuss the Freon being filled and a $6,000 unit that did not solve the problem and asked if they could possibly reduce that second Freon fill-up they (I recall his name was Jason) would have none of that, he somewhat belligerently started spewing off all of the things they had done, which seemed meaningless to me since the problem was never resolved by ACI . The last couple of invoices from the company I was not receiving. When I spoke with a woman there about that she didn't try to solve the problem, rather she got argumentative and reacted as though I was lying about not getting the invoice stating "they were sent, I'll send you a screen shot". Later a woman with better problem solving skills confirmed the email address and we realized it was going to the company email, not my work email that we had communicated through before. This is not a company that believes, or even ACTS like they believe, the customer is right. I would have liked that $6,000 that we just paid another company to fix the REAL problem. This company that just resolved our waiting room problem also informed me that the $6,000 unit from ACI was for our cool, underground basement.

Lindsey Galliher

Our American Home Shield warranty company with the new house works with ACI Northwest for repairs and replacement. From the inspection to installation and communication in between for our new furnace, they did a fantastic job and were easy to work with. My husband and I recommend!

Patty ROCHLITZ

He showed up on time and did a good job. He was clean and very nice and personable. He did his job in a timely manner and left the job clean. I am very happy that ACI comes out every year to perform their maintenance and when I have to call them for an emergency they come out right away.