Sharp Grossmont Hospital

Stephanie Randolph

I was admitted for renal failure on June 5th and was not discharged until the 20th. I had never been hospitalized before and didn’t know what to expect but the doctors and nurses took time to talk to me and explain all of the treatments and tests that needed to be done. I truly felt that I was cared about and am incredibly grateful for the medical care and support I received. You guys saved my life and I thank you from the bottom of my heart.

HPCert TechGuy

There's not a specific entry for the women's center but I want to warn others... I've been familiar with the facility since the 90s and I can't believe how the model for all women's centers has gotten so bad. First is parking - you can fight with the employees for the 'Visitor and Patient Parking Only' at Brier Patch or pay crazy prices at the garages. My mom was excited for the handicap valet service until realizing instead of walking down the hall through the hospital to the Women's Center - she would have to walk all around the hilly campus. Need a quick spot of the 4 'Patient Unloading/Loading'? Too bad - cars will be parked there for hours including the Security SUV that doesn't enforce anything but rather hangs out with their employee girlfriend in the 3 minute parking during lunches/breaks. Nurses? Listen - I know everyone's short staffed, overworked and our nurses are heroes - but some basic courtesy for patients and visitors would be great. The front desk, nursing staff seem to all pick and choose what rules they enforce and when they enforce them. Made it through the front desk, a couple nurses and now changing your baby in the NICU? Be prepared for an agro nurse to yell at you for not having THEIR mask, waving one at your face while your 4 pound baby flails around below you. One nurse rolled us a office style chair so we wouldn't have to stand next to the one provided chair, the other nurse chastised us for holding our baby in a chair with wheels. We had nurses show us how to feed our baby and then other nurses that looked at us in disgust, letting us know how to feed them a completely different way. We had nurses scold us for holding our baby because she needed the energy to grow, to let her sleep - we had other nurses ask why we don't hold our baby. Have I mentioned the neglect our fragile premie experienced when her butt was so diaper rashed it was beet red? How about the nurses that shame you for only producing mLs of breast milk the days after your baby was born 2 months early? It wasn't just us - we witnessed other scared parents as well. After our weeks in the NICU we finally ended up learning the daily and weekly schedule that no one tells you until your wife is about to pump. Pumping is encouraged in the NICU but if you're stuck in the middle of a shift change or one of the weekly meetings you're told to leave without warning, nurses annoyed with you not knowing their schedule and you're stuck with aching, drippy breasts. Don't expect a lactation room or any sort of accomodations in this 'women's center', just TWO run down, vandalized public restrooms shared with the 20+ NICU beds, 20+ patient rooms, procedure and surgery rooms. You know why no one will complain or escalate the issue to management? Our baby's lives are in these people's hands. We're terrified and emotionally fragile. The goods? There were a few great nurses (Lactation RN Emma, NICU RN Ruth, Matt, Ultrasound Tech Ian, OR staff and Drs). There are volunteers / auxiliary that sew the newborns blankets, hats and hold them. The rooms finally got renovated (including patient room bathrooms). When the cameras weren't turned off overnight or shoved to the side they offered a nice webcam to view our daughter. Also, my wife stayed healthy (even after nurses forgot her meds a few times) and my baby was able to come home. The worst part is knowing how great an experience I've had before and knowing that there's no other hospital in East County.

Ric Comana

Very unpleasant experience. Bureaucratic rules. One visitor per day for two hours max. Even if they tell you the night before that two visitors could swap out and you are from out of town... Also, I had to wait an hour for a nurse to finish up discharging a patient (which is understandable)... Just wanted to get 30 seconds of her time for an update on my father... So after waiting an hour outside I came back in and she was gone to lunch... Had to wait another 15 minutes for her to return... Then it literally took 30 seconds for her to give me the update. We get more information from the patient than we do from the nurses...

Barb Rochester

Had to have lots of tests that could not be done outside of the hospital to be sure that I had not had a stroke. Staff treated me very well. Room was quiet and allowed for real rest. Went home with a detailed, written plan of treatment and a summary of all that was done. It is interesting to me that many negative reviews include some form of the word "horrible." It is as if they were all written by the same person. The day I was there in the ER I saw a nurse deal with a man who was surely homeless. She went over the things he needed to do to take care of himself with clear concern for his well-being; she was kind and respectful to him.