UPS Customer Center

Category: Shipping and mailing service

Address: 2400 Brown Ave, Manchester, NH 03103, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 2–6PM

Tuesday: 2–6PM

Wednesday: 2–6PM

Thursday: 2–6PM

Friday: 2–6PM

Saturday: Closed

Reviews

Tyanna Marie

Jul 22, 2022

So frustrated with this company! The driver said he attempted to deliver my package three times and he never even attempted ONCE! I live in an apartment complex where I was home all day every single time and I would have heard the buzzer being pressed to my door. The women I spoke with on rhe phone was rude and basically said they weren't going to attempt to deliver it again and I would have to pick it up.

Marie M

May 26, 2022

Very pleasant and nice people to work with and bring your packages

Robert Neveux

Apr 28, 2022

Ordered 4 items valued at $76 total Never received yet got a notice that it was delivered? The company has been notified and an investigation is in process. No reply received yet? I believe that the lazy carrier just dropped it off somewhere? Wonder if I'll get an answer from the company? Not happy.

Jen Burke

Dec 21, 2021

Terrible customer service. Driver never attempted to see if we were home upon delivery, when I was. This local facility called me a liar 3 times, only option was we could come in and pick up the package or they would redeliver. The local facility called me back 26 minutes after I made my first call, refused to contact the driver to reattempt delivery, so we attempted to come back between the times they said twice, first time "driver wasn't back", second time, "it was already on a trailer to be sorted", and after many more issues was told "it would now be delivered the next day". When I looked at the tracking info the next day, see that this facility returned the package to sender, without our permission, and submitted the request as our request to return. I called UPS only be to told that they will not deliver the package or try to intercept and fix the issue, until we contact the business we purchased it from to intercept. Not trustworthy, falsify documents upon driver delivery attempt, and falsify documents in facility by creating a 'return package to sender' tag, without request or permission. All done intentionally by this facility, because they got yelled at for calling a customer a liar. And yelled at again for not trying to help, and again calling someone a liar. When you call UPS they just say sorry that happened to you, nothing we can do.

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Questions & Answers

I see you close at 6 yet last drop off is at 8PM for ground and air so what happens if you drop stuff off between 6 & 8 will they still go out that night as if they were dropped off during open hours?

Andy Mercier | Sep 22, 2021
UPS Customer Center | Sep 22, 2021

Hi Andy, packages left after the last drop-off time are processed on the next business day. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

Why was my package left at my driveway entrance in the dark when the tracking said it was delivered to my front door? It was just luckbthay I found the package

Caitlin Reilly Smith | Aug 19, 2018
Judith Leclerc, DVM | Aug 18, 2021

This has happened to me as well. In the poring rain too!!!! Documents!! I even have a sign that says don’t leave here!!

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Why aren’t you Delivering packages on Saturdays like every other shipping company does.

Mikey GBs | Jul 19, 2022
UPS Customer Center | Jul 19, 2022

Hello Mikey. We apologize for any inconvenience this may have caused. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS, Instagram @UPS, or Twitter @UPS.

I was expecting a delivery today, UPS tacking says it was delivered and was given to a person who isn't even here today. I want to know where my my package is and if it was actually ever delivered.

Kathy Gendron | Aug 18, 2021
UPS Customer Center | Aug 18, 2021

Hey there, thank you for reaching out. If you need assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

How the heck do I speak to someone there on the phone? They fudged me over for an interview this morning via zoom

Matt Bell | Aug 18, 2021
UPS Customer Center | Aug 18, 2021

If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPSHelp.

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can I drop packages at this location?

Daniel Harju | Aug 18, 2020
Travis W. | Aug 18, 2020

Yes

Does UPS ship firearms?

HELLCATMARK | Aug 19, 2019
Mariel Knight | Aug 19, 2019

Separate from ammunition, yes.

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Are you hiring for package handlers

Robert Whiteside | Aug 19, 2019
Evan Kara | Aug 19, 2019

I know they are looking to hire a bunch of people in nashua. Sign up at UPS jobs.com. there might be a few openings in Manchester early morning shift

When does delivery typically start?

Patrick Kelley | Aug 19, 2018
Mr Caddy603 | Aug 19, 2018

I usually see trucks leaving building around 8 in the morning but I can imagine when your package would be there depends on where you are in their route

Does UPS deliver on Saturday Memorial day weekend? I was supposed to have my order yesterday. It says my package is sitting in Manchester. If not can I pick up packages on my own? Do they deliver today? Can I pick up my own item?

Icculus | Aug 19, 2018
Nick Boccia | Aug 19, 2018

Saturday delivery trucks go out today. If you have Saturday or priority delivery or its an air package itl go out today. Memorial day only effects monday. You could have picked it up today if you notified ups that youl pick it up yourself instead of having a delivery but you would have had to do that yesterday cause it's already getting sorted. It would have had to have a hold label on it this morning. More than likely its on the truck that delivers to your house already but unless it's one of the 15 trucks going out today, you won't see it till Tuesday. What'd you order? Copy of the helping friendly book?

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