Pep Boys

So Euro

Service center is horrible. They failed my car for an inspection. I went to get a second opinion at my dealer and they said the tech that failed my car had no clue what he was talking about. Best believe I’m getting my money back from these filthy animals.

Lauren Preston

Had an unfortunate flat tire late at night on a Saturday. Pep Boys Manchester was able to get my car in on Sunday morning and repair it quickly for a very fair price. They sent text messages advising me of the progress of the repair and I was able to pick it back up about 2 hours earlier than expected. This particular store doesn't sell auto parts anymore. The tire service was excellent. They also gave advice on returning to have the lug nuts re-tourqued after 25 miles which is a good safety tip. Thank you!

Brian Neely

One of the worst experiences I've had, the girl at the desk was incredibly rude. She was wearing a sweatshirt with a hood which was up over her head. Very unprofessional looking regardless of the business. I showed up about 20 minutes early for my appointment, which I acknowledged. I said I had an appointment at 10, she rolled her eyes at me and said you're early. Which I understand, I wasn't rude or demanding, I just said okay no problem. She sighed and asked if I was leaving my car, I said I had planned on waiting she then barked that it would be a two hour wait because I was a half an hour early. I was taken aback by her response. So I said what would the wait be if I showed up at 10. She snapped back with an hour and a half. Even though I had an appointment, she went off about how you can't walk in and be seen immediately. Which I understand and wasn't expecting to be seen. I told her to cancel my appointment and would go somewhere else where they are not as rude. Will not be back there, and wouldn't recommend them to anyone.

Michele Norris

My vehicle has been dealer kept all its life, but when it developed a safety issue Pep Boys got me in fast! I especially appreciate Sandra, who is very knowledgeable, no nonsense, fair and confident in her field. She helped guide me through the process with having my front end repaired and took the time to explain thoroughly exactly what needed to be done! I was so impressed with her that I actually decided to buy a set of tires after the repair! She made sure the tires would be appropriate for my needs AND within my budget! While waiting for the initial service, I had the opportunity to wait in the lounge and observe her taking care of other customers and I was amazed at how well she was able to interact with her customers, so many of them were demanding and rude yet she kept a smile on her face and continued to be honest and fair with them! You truly have an asset in Sandra and I will continue to come back based on the way she treated me and others! I hope to update this review once my ongoing repair issues are completed. EDIT: Jay was the service person that handled my warranty work on the front end and new tire installation. Although he didn't have my appointment in his books, my tires had in fact arrived as scheduled and he honored my appointment. The installation was FAST!!! So fast that they forgot to put my wheel center caps back on properly!!! I am missing one and one is loose. New appointment now and will update with details. The saga continues...😳