Chipotle Mexican Grill

Category: Mexican restaurant in Kansas City, Missouri

Address: 1370 Walnut St, Kansas City, MO 64106, USA

Phone: +18164214342

Opening hours

Sunday: 10:45AM–10PM

Monday: 10:45AM–10PM

Tuesday: 10:45AM–10PM

Wednesday: 10:45AM–10PM

Thursday: 10:45AM–10PM

Friday: 10:45AM–10PM

Saturday: 10:45AM–10PM

Reviews

Teri Wear

Jul 16, 2022

Wouldn't recommend putting in a large other for lunch. Placed the order at 7:30am to be picked up at 11:40 for a meeting for 12 ppl... They had no idea what I was talking about when I got there then had to reprint and make the order on the fly which put others behind... Part of the order was correct others not...it is usually so much easier, but I missed half my meeting and it was not the best experience. No apologies just a box shoved out the door and that was it. I won't use this location again for lunch orders.

Melody Salyer

Jun 10, 2022

When I reviewed my receipt.....I was charged for EXTRA STEAK which was NOT ORDERED. I am appalled that this worker (Esteban) took it upon himself to upcharge me $4.60 for steak meat that I didn't order and didn’t receive. Especially since he quoted me a different price at the register. When I try to call the store the automated line will not ring thru for me to speak to someone personally which is very disappointing. Not to mention the food that was to hot was cold by the time I made a simple 5 min walk back to my bldg. Check your receipts people....DO BETTER CHIPOTLE!!!

Mica Pledger

Mar 27, 2022

This is not a good location to get food unless you’re walking, because there is nowhere to park. Yet, they do have polite customer service & good portions of meat. My only other complaint is that I found bones in my food one time from the chicken, & I’m glad I didn’t swallow it.

Brad Decker

Mar 25, 2022

I've been a huge fan of Chipotle since the late 90's! Over 20 years! But I have lost all respect for this company. My Chipotle app was recently hacked. Which in turn my credit card was hacked. The hacker used up all of my points, charged my credit card, had to cancel card and all of the fun things that go along with dealing with identity theft. And no matter how many times I reach out to Chipotle through their customer support system, nobody ever contacts you back. Read online and you will see this exact same scenario happens over and over and over again all day everyday! They can't even be as considerate as to give you back your points if you set up a new account. They just don't care. Flat out do not contact you at all. But Chipotle loves to talk about how much the help the environment, community, blah, blah, blah. They don't care about anything but making money. And if they lose a bunch of customers it doesn't really matter because they have more than they can take care of as it is. Anyway, this review is not directly directed at this particular store. So, I'm sorry for that. But since you can't call a customer service line (that's legit) and they don't respond the the email contact form, all I can do is continue to leave bad reviews on social media as well as Google reviews.

Thanks! Your review is awaiting moderation.

Questions & Answers

Will you continue to be the worst location in the city or are there any plans to learn from these negative reviews?

Andrew McNally | Dec 6, 2020
Thomas Cheney | Dec 7, 2020

Omg! As long as people keep paying their prices here they will keep doing what they are doing..

Long story short I still have not got my money back and they gave me cold food with no drinks. It's been over a month

Mista Parle' | Dec 6, 2020
Andrew McNally | Dec 7, 2020

This is the worst one I've ever been to

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places