Massage Envy

Category: Massage spa

Address: 2680 SW Cedar Hills Blvd, Beaverton, OR 97005, USA

Phone: +15037263689

Opening hours

Sunday: 10AM–6PM

Monday: 8AM–9PM

Tuesday: 8AM–9PM

Wednesday: 8AM–9PM

Thursday: 8AM–9PM

Friday: 8AM–9PM

Saturday: 8AM–6PM

Reviews

Laurie Imholt

Jul 21, 2022

I have been a member for years and Cedar Hills is by far the worst ME location. I have so many credits to be used but almost every time I book an appointment I get a call they have to cancel because the therapist quit. Today after confirming my appointment yesterday, I drove all the way there, waited for my appt and the young lady at the front desk informs me the therapist is not coming in. I felt so sorry for this young lady because it’s not her fault, yet she has to call everyone booked with this therapist today. There is no manager to be found, apparently they moved to another state and is managing remotely. Because this is a chronic problem I requested to cancel my membership a few months ago but was told I had to use all of my earned credits (which is around 10 massages) in 60 days or I would forfeit all the money I paid in. How am I supposed to do that when I can’t get an appointment because they are booked out until September??? They told me they would reduce my fee down to $20 a month, but I would no longer accrue credits. So let me get this straight, ME won’t reimburse my money, instead charge me more so I can book massages that are chronically cancelled? They are still stealing money from me. I have paid hundreds and hundreds of dollars for massage units that I am unable to use and they refuse to reimburse me. I think it’s time for a class action lawsuit. This is fraud.

Anamika Brouwer

Jun 9, 2022

Absolutely great massage by Ron! I’m really not liking that I pay for my membership every month and can never get scheduled in the same month…. It’s upsetting more so that I drive 45 minutes to this location since the Hillsboro one closed down. I love ME, and have been a member for 6 years…. But I think I need to find somewhere else to put my money. They never have openings and I just can’t go months to use up my massages. I’ve accrued so many just because I can’t get scheduled…. What am I even paying for? Ugh.

Theresa Montano

Apr 23, 2022

If you want to give your money away then go here. You can’t book a massage any earlier than 3 months from now despite having to pay monthly for services that aren’t even available. They never answer or return your calls and the staff is extremely unprofessional. The expertise is varied so sometimes you might get someone who’s good at the service they provide or they have no idea what they’re doing. Last time I was there they didn’t have any music in the background and didn’t even offer a bottle of water afterward. The front desk staff are extremely rude. I have 5 hrs built up for massage and I can’t even use it so I told them to just use it for whatever service they can provide like a facial. Then I’ll be cancelling my membership. I don’t even feel relaxed when I go I just feel more stressed.

Rebecca Duncan

Apr 20, 2022

Might as well just flush your money if you’re looking to get rid of it for nothing. Every month they deduct money for services that just aren’t available. I haven’t been able to get a massage in months but I still get to pay for them. I have so many credits built up and canceling will make me lose them all. Signing up with ME is a big mistake.

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Questions & Answers

How long is a facial?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Aug 18, 2021
Massage Envy | Jul 28, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Aug 18, 2021
Massage Envy | Jul 28, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Aug 18, 2021
Massage Envy | Jul 28, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

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