Massage Envy

Category: Massage spa in Portland, Oregon

Address: 6645 S Macadam Ave Suite D, Portland, OR 97239, USA

Phone: +15032462446

Opening hours

Sunday: Closed

Monday: 9AM–7PM

Tuesday: 9AM–7PM

Wednesday: 9AM–7PM

Thursday: 9AM–5PM

Friday: 9AM–8PM

Saturday: 12AM–6PM

Reviews

Mike J.

Jun 10, 2022

horrible business. Gresham Location closed. The corporate office won't return any phone calls. My Gf has a Memebership and free Messages but the Location closing made it so she can't use her Un used Nessages in her membership. No body is calling back to provide information on such. so we just lose on our Memebership/Free massages because the owner of that Franchise can't keep his business straight. Horrible problem to have for no reason.

Sandy O'Neal

Apr 8, 2022

I have been a member for 10 years and I absolutely love this location for the amazing staff and massage therapists.! The facials are awesome as well! Everything is always clean and well put together. Thank you for your dedication to an overall wonderful experience!!

Jasper Boudreaux - 10PRAA

Apr 6, 2022

Worst than absolutely horrible!!! I would give it minus 100 stars if possible. I showed up for my 90 minute massage with Steven today. Although the mask policy has been lifted, Steven still requires a mask. I was given not advance notice to Steven's personal policy. My massage for today was cancelled after I have taken time off from work and showed up on time for my massage. During COVID there were limited massages available but dues were still charged. I scheduled advanced appointments for November and December. All of my appointments were cancelled by Massage Envy with no credits or concessions given to my account. In January my massage was again cancelled by Massage Envy....no credit or concession given. After my experience today, I asked for the months dues to be credited back to my account. The front desk informed me that ME does not give credits!!! I insisted on speaking with a manager. There was no one available because ME is seeking to hire a new manager....go figure!! I asked for a phone number to call someone in charge. I was told there were no phone numbers for managers and was given the email for Chelsea Currier, Director of Operations I insisted on a phone number and refused to leave the premises until given an actual phone number. The front desk threatened to call the police. I invited them to do so. One of the front desk staff went to the back, apparently to call Chelsea Currier,....and came back with a phone number...apparently a bogus number which answers "The Google subscriber is not available". While in the ME I also asked for slots available for a one hour massage in order to give one of my credits to a friend. I was told the ME therapists were booked up through July...but ME will continue to bill for monthly dues. The front desk staffer instructed to go to another location to use my credits!!! I have belonged to Massage Envy in Atlanta and Fort Lauderdale and I have been very pleased with the service in those cities. This location apparently cannot hire therapists to support the monthly membership demand for service. Another caution...ME uses a separate method for tipping. The pad will indicate the level of tip to be given to the therapist. For my last message of 90 minutes ($90 in credits) the pad shows 20% = $34.45. 20% of $90 = $18. The charge was almost double!!! I would normally tip more than 20% but the charge is very deceptive in the calculation. This Massage Envy is a Sham and a Scam!!!

Amanda Hildebrandt

Sep 13, 2018

I have been kept on hold for up to 7 minutes trying to make an appointment. As well as no communication regarding my upcoming appointment being cancelled. The therapists are great, but I feel like it could be ran better. UPDATE: I did exactly what the owner requested. I have yet to hear back. It's been a few weeks. Don't bother going here. Massage Envy is great, but this location and management could clearly care less.

Thanks! Your review is awaiting moderation.

Questions & Answers

How long is a facial?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

How much does it cost to get a facial?

Massage Envy | Aug 18, 2021
Massage Envy | Jul 28, 2022

Non-Member Pricing, Accruals, and Member Additional pricing can be viewed on the location website page under the store hours. Please call the franchised location to confirm or clarify specific price details.

Does Massage Envy offer Facials?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, this Massage Envy franchised location offers facials. However, not all Massage Envy franchised location provide facials and we recommend you view the franchised location webpage or call to confirm.

How much does a facial cost with a massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, facials and massage can be purchased together. Pricing can be viewed on the franchised location web page. Please call the location to confirm or clarify specific price and service details.

Can I use my Massage Envy membership for facials?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, Massage Envy memberships include massages, facials, and total body stretch sessions.

What does a facial include?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Facials are fully customized for each member or guest. Facial sessions consist of a skin analysis, deep cleanse, extractions, treatment and finishing products.

What is the youngest age a child can receive a facial or massage treatment?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Adolescents can receive a massage starting at 8 years old and facials at 12 years old. Franchised locations require a Minor Consent form signed by a parent or guardian. Minors may be required to be accompanied by a parent/guardian. Please contact your franchised location for further information regarding consents that may be needed.

Does a facial cost the same as a massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes. The fees for facials and massage services of the same time length are the same. There is an additional charge for advanced skin care services like Microderm Infusion and Chemical Peels.

How do I cancel my Massage Envy membership?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

You can choose to cancel your membership after your initial contract term expires. You will need to contact your franchised location.

Are memberships required to book an appointment at Massage Envy?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Memberships are not required to receive a session at Massage Envy. Book your massage, facial or stretch session today!

Does a pre-natal massage have to be before or after a certain point in their pregnancy?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Its recommended that you wait until symptoms of severe nausea/vomiting and/or discomfort subside before scheduling a prenatal appointment. Please contact the franchised location for any questions regarding your pre-natal massage.

Does Massage Envy offer pre-natal massages?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, franchised locations do offer pre-natal massages.

Does Massage Envy take walk-in appointments?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Yes, franchised locations do take walk-ins if appointments are available. However, it is recommended that you schedule appointment online or call the franchised location.

What does a massage include?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Every massage is customized to meet the needs of members or guests. Everyone’s body and needs are unique. Massage therapists customize each massage to address the areas that need attention.

How long is a schedule appointment?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Every session (whether massage or facial) includes 10 minutes for consultation, undressing and redressing (i.e. a 60-minute session includes 50 minutes hands-on, a 90-minute session includes 80 minutes hands-on, etc.)

Does Massage Envy offer couples massage?

Massage Envy | Aug 18, 2021
Massage Envy | Jul 28, 2022

Yes, most Massage Envy franchised locations do offer couple’s massages. Please call the franchised location to book an appointment and to confirm availability

Does Massage Envy have couples' rooms available for couples' massages?

Massage Envy | Aug 18, 2021
Massage Envy | Jul 28, 2022

Yes, most Massage Envy franchised locations offer couple’s rooms. Please call the franchised location to confirm availability.

Does Massage Envy have showers available for guest?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

No, Showers are not available at Massage Envy franchised locations.

What Should I wear during my massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Your service provider will instruct you to undress to your individual comfort level. To learn more on what to expect please visit Massage Envy's What To Expect pages on the website.

How much is a Massage Envy gift card?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

Gift cards for facials and massages can be purchase in at the franchised location or online. For service prices or to learn more please visit the Massage Envy website.

How much do massage memberships cost?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

The cost of membership can vary by franchised location and are valid for all Massage Envy locations. Memberships include 1- 60 minute massage a month, or 60 minute facial, or 60 minute stretch session a month . Afterwards you can receive any additional services at the membership rate. Please view the franchised location webpage for rates or call and staff can answer your questions.

How much does it cost to get a massage?

Massage Envy | Aug 18, 2021
Massage Envy | Aug 18, 2021

The cost depends on the service. We encourage guest to view the franchised location website page to view pricing specifics. If you have any questions, please call the franchised location so they can help clarify your needs.

Do you guys take walk-ins?

Gabby273 * | Aug 19, 2019
Gregory McGill | Aug 19, 2019

They do however it is best to call first to ensure that there is an opening

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places