Nordstrom

J

German Jimenez helps me when I shop and he is the best! When it comes to suggestions and just helping me in general for mens clothing. He is by far the best. Wish all Nordstrom employees were as professional as him!

Behzad BK

Not attentive enough, been shopping there for the past 30 plus years. This time they were ignoring customers (not just me) even though I bought 6 items. So here's what I posted on Yelp about this store and my recent purchase experience: I've been a customer of Mission Viejo mall and particularly the Nordstrom store now for over 20 years now. I've purchased at least 2 dozen pairs of Men's Santorelli trousers there, usually I purchase new sets every 5 to 6 years. My last 2 purchases in 2016 and 2022. I must say that their customer service has been declining after the purchase. In 2016 they didn't have my alterations complete as promised, I reached out to them and the manager came through by delivering my order to my house. Moving on to my latest purchase of a half a dozen pairs in 2022, the purchase process was handled pretty well, the tailor who measured me for alterations was attentive as well. However, when I went to pick up my order, I had to wait for 2 different people for almost an hour for them to locate my order, they said it was hidden at the tailor station. During my previous transactions they handed me or delivered to me my trousers on nice wooden hangers, nicely placed inside a cover. This time, over a week ago, after having to wait for them to locate my order, they handed my trousers to me on plastic, cheap hangers. I had to ask for a cover, which they complied with, but they first brought out a super short cover, then they brought a super long cover (probably a wedding dress cover) that I had to help staple to make sure I didn't drag it all over the floor (and not fall over and break my neck over) I reached out to the store manager and assistant manager via email a few days ago, so far they have brushed me off and have not responded. Amazing how their customer service is lacking now ... Maybe I should look elsewhere for my purchases in the future.

Jackie Gibbins

Been shopping here for many years. Seen many changes, but the service and merchandise selection remains tops. It is my go-to place for most things, including gifts for friends and family. I get good advice from the gals in the cosmetic dept (including ample samples!). I like their shoe sales, too. Usually a very good shopping experience, even when I don’t buy anything :)

Warren Pase

My boyfriend took me here for my birthday for a little shopping spree and I had the most incredible time.  The sales staff understood I wasn’t going to be getting everything, maybe it could even be a smaller sale than some of the other customers, but they treated me the same as anyone else.  I ended up getting the most adorable pair of shoes that fit me like a glove and I’m just so happy, I can’t wait to wear them out tonight.