McDonald's

Dallas Hartwell

I go here more than I should but the location is convenient. Worst McDonalds I've ever been to. It's like the staff hate their lives and purposely mess up your order. I'm never one to complain to staff but they either mess up the order or do things like hand you a half filled soda or an ice cream cone that is ready to fall over in your lap every time. And when you mention it they get all huffy.

Beth Lansing

It's a McDonald's - you know what you're going to get and that they will be fast. Nothing unexpected, just a quick bite after a concert on the long drive home.

Jeff Contos

I was driving home at 9:30 PM to Sonoma after flying into Oakland Airport. Thought I should pickup something quick to eat since my last meal was an 11 AM breakfast down in Los Angeles. I pulled up to place my order at drive-through. I asked for a McPlant meal (since I dont eat animal protein) with a double patty. I was told by the attendant that he couldn't place the order for a double patty (he did sound a bit confused). After I asked why, he said his computer wouldn't allow it. I thought this very strange as I have ordered a double patty McPlant sandwiches at McDonalds Restaurants in Sonoma, San Jose, LA County and Orange County. Those restaurants seem to have no trouble taking and fulfilling my order. I don't really understand why the Novato restaurant could not handle this simple order.

Teresa Rodriquez

Ordered then when arrived at the window, the lady working there shoved the food at me and closed the window. I had ordered and paid for an Oreo McFlurry so I kept trying to get her attention - she ignored me and kept talking to someone. The line began to back up with frustrated cars. Finally the lady who takes payments at the first window got the attention of the lady running the second window. The second lady opened the window and said to pull over and she will bring it out (because the McFlurry wasn't even ready). So we pull over - and wait. And wait. And wait. She doesn't come out so I go in. She sees me, ignores me again for a bit. Then comes and slams down the McFlurry on the counter without a word then walks away. All through this I haven't said a word other than to smile at her. Terrible customer service.