UPS Customer Center

Category: Shipping and mailing service in Medford, Oregon

Address: 901 Mason Way, Medford, OR 97501, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 10AM–5:30PM

Tuesday: 10AM–5:30PM

Wednesday: 10AM–5:30PM

Thursday: 10AM–5:30PM

Friday: 10AM–5:30PM

Saturday: Closed

Reviews

Darrin Thornton

Jun 19, 2022

I have been able to pick up package here before it goes out for redelivery. Delivery was attempted at my warehouse (I’m not there) and instead of leaving with a neighbor warehouse it would go back to UPS here. They are nice and friendly people here always helpful never rude or worse. I’ve always had good luck with them and drivers are really cool. I just wish there was a local MEDFORD landline to call and not the worthless 800 numbers

Andrew Michaud-Goetz (Drew)

Jun 8, 2022

None of the phone numbers work. I got a voicemail saying there was a package for me but they have the incorrect house number. There’s no way to get through to them on the phone. I can’t get through because I don’t have a tracking number because I didn’t know I was getting a package. Terrible customer service, you can’t even speak to a person.

Charles Goin

Mar 23, 2022

This is the 3rd time that this package has not been delivered. This time my son was sitting beside th door, my wife was 15 feet away and my dog did not alert that someone was at the house. We had a sticker on the door 10 minutes later when my son went to take out the trash. No one knew that the driver had been there. This has been terrible service in every facet.

linda dennis

Feb 15, 2022

I have difficult time walking an the ladies there were very friendly an helpful collecting my packages.. kudos to them.. the staff an customer service is so friendly, helpful an patient. I love going there. I don't use any other service or location. Thank you for being the best in Oregon

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Questions & Answers

Why the hell is it so hard to get ahold of anyone!!! I do t want to go through an automated system that can’t detect a tracking number I’ve said 12 times!!! I just want to speak to someone. Don’t off to speak with an agent if you’re not gonna let me

Amanda Van Wey | Aug 19, 2019
Kaitlynn Rae | Aug 19, 2019

I just went through this. When contacting customer service choosing the order supply option will connect you to a human to speak to. That human should be able to help you.

3 times UPS called to say a pkg wasn't delivered, twice without leaving a call-back number and the number cut off in mid sentence the third time. No way to contact them about this since I don't know who was sending the pkg so no tracking number.

John Greg Chandler | Aug 18, 2020
Terry Christiansen | Aug 18, 2020

Scam. Driver always leaves a note of they can not deliver.

DO YOU ACCEPT DELIVERIES FOR PICK UP

lorraine hebert | Aug 19, 2019
Timothy McMullen | Aug 19, 2019

I was able to pick up a package

supposed to be next day delivery, now stating check in on day 3 for possible delivery date. Automated sys does not recognize tracking#, no one answers phone. What the hell??? what has happened to customer service??

Yana Jacobson | Sep 22, 2021
UPS Customer Center | Sep 22, 2021

This is not the ideal experience we would like you to have with our service. Your feedback will help us improve your future experience. If you need further assistance from UPS, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook @UPS or Twitter @UPS.

So yeah I order stuff from Amazon and on Amazon site it says it's been delivered but I go there to pick it up they say they don't have it what is going on with that please¿

7BARTZABEL7 lord | Aug 18, 2021
UPS Customer Center | Aug 18, 2021

Hey, we are sorry to read that you are experiencing issues with your delivery. Please send us a DM, with your tracking number, delivery address, and phone number. -Richard

Will they take Amazon returns?

Mike Travesi | Aug 18, 2020
Mackenzie I | Aug 18, 2020

The UPS store on Delta Waters does. Unsure about the Mason Way location.

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how can I get a phone # to speak to a person. I don't have the ability to handle this online

Barbara Bean | Aug 19, 2019
Isaac N | Aug 19, 2019

You have to call the main UPS line. Individual UPS CC locations don't have publicly available phone lines.

Hiw can i get an estimated cost for shipping( international)?

Yanny McRae | Aug 19, 2019
Seth Morgan | Aug 19, 2019

For a start, you can go straight to the website, or ask a representative at any one of our UPS Store locations. I hope this helps! https://wwwapps.ups.com/ctc/request?loc=en_US

I want to return a piece of Charter Spectrum equipment since I'm moving out of area. They gave me a bar code. Can I bring it to 901 Mason Way, Medford.

Sheila Straus | Aug 19, 2019
Seth Morgan | Aug 19, 2019

As long as you have a return label with a UPS tracking number. Typically starts with a '1Z...'

Can i pay in cash

Jamie Jones | Aug 19, 2018
Tim Russell | Aug 19, 2018

Check or card

I have shipment that has to be sent to a FFl(who is still listed as a licensed gun dealer) but has move his business to a private gated property here in Ashland,Oregon. I have been unable to connect him, to see if he will still handle the transaction

Bob Sims | Aug 19, 2018
Sara | Aug 19, 2018

Well you need to contact that person. UPS cant make a decision for them.

Is there a direct phone number for this location?

Lucas Dennington | Aug 19, 2018
Bob Sims | Aug 19, 2018

It does not answer and mail box is not set up.

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are you open Saturdays

Drew Duval | Aug 19, 2018
Seth Morgan | Aug 19, 2018

Yes, the Customer Counter is open on Saturdays from 10am - 1pm. Keep in mind: Outbound packages will not depart from the center on a Saturday unless it is Domestic NDA. Other Services will depart on the next business day (Mon-Fri). Hope this helps, sorry I didn't see your question until today.

Is this where I would drop off a package for delivery?

Dennis Lamson | Aug 19, 2018
Lucas Kwader | Aug 19, 2018

Yes. Park on the left side of the building. The customer service door is there.

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How much is packing pellets?

Melinda Morehead | Aug 19, 2018
Seth Morgan | Aug 19, 2018

For that you may want to contact one of the local UPS stores instead. The Customer Center on Mason Way here does not offer packing.

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