Chase Bank

Andrew

Went in to close a savings account because I did not use it. Went to the teller window and she actually handled it there (as opposed to sending me to a personal banker). The whole transaction was painless and it was convenient.

Ashley Lasken

Incredibly disappointed in my experience here. I showed up an hour before they closed on a Saturday to sign some paperwork to be added on a joint account with an out of state family member who has fallen on hard times, and was told the banker was “too booked” to sit with me and I would need to make an appointment to come back on Monday. Now I understand timing and schedules, having worked as a teller many years ago myself. I get it, you don’t want to have your bankers stay past closing. However, this was an urgent matter, and literally the difference between someone getting to eat over the weekend or waiting until Monday. Worse than the lack of assistance, was the lack of empathy. The teller was very rude, and could not have cared less about the impact this decision made. I would have expected this kind of assistance at Key Bank, but not at Chase. Again, incredibly disappointed in my customer service experience today. Not making the best start off to the Christmas season of giving guys. Pay for some teller training on kindness.

Jezreel Bullock

If I could give negative stars I would. Been here 3 times trying to add my husband to my account and every time we came in they would say they couldn't fit us in cause their ONLY banker was busy. We came in today and there was no customers there amd they said they have 1 banker and she's booked for the day and to try another branch. I only have certain days that we can do this and they were the closest location. If it's really that necessary to make an appointment for something that shouldn't take long, then they need to let people know so I don't waste my time and gas coming to this crappy location. What's the point of the two girls standing there doing nothing? Why don't they have more than 1 banker capable of helping with something like adding a person to my account? Won't be coming here anymore!

Sarah Stewart

Super busy at lunchtime on a Friday. There were 6-7 people waiting in line for the ATM and another 7 or 8 people waiting in line for the three busy tellers. I figured I would have better odds waiting for one of the three tellers but stood there for five minutes and didn’t move. Watched at least three people go through the ATM before I figured out that my mobile deposit limit was high enough to deposit the check I had. Logged in online, deposited my check, and got out of line. This is not a convenient location to begin with being inside the grocery store and not having a deposit drop. There needs to be a branch independent of a grocery store somewhere on the southside of tacoma or Near the mall.