Wendy's

Brittany Hupp

I have no idea what has happened to customer service, but everytime I have gone to Wendy's 117th I have a horrible experience. BUT I just left the drive thru and let me tell you the woman, who I believe was the manager, stripped shirt on, was absolutely RUDE! I pull up to the window and I hear welcome to Wendy's and I respond hello is it ok to go ahead and order. She rudely responds with a sigh and says ugh ya... she was also rude to the car in front me. I order a grilled chicken sandwich meal with mayo and ketchup only. She responded "so you dont want honey mustard" I pull up to the window and I ask did I ask the right combo number because I dont remember honey mustard being on it. Simple question right... I say maybe it was a number 9. You know we are all human and I make mistakes too. But she throws her arms up in the air and tells back to the crew and says now she doesnt want a grilled chicken. I was trying to tell yes that is what I want sorry I just dont remember honey mustard being on it. She was EXTREMELY nasty and as a manager you should never act like that. I was also confused because the price on the board said $7 and some change and I was charged 9 something which made me question myself if I ordered the right sandwich. I get it todays time is right, short staffed, and stressful, BUT that gives no one a right to act like that.

John Tellaisha

I always go to this location with some trepidation based on past experiences. As other reviews note there’s usually a glitch or two or more. Items missing, this time butter and sour cream for the baked potato. So back to the counter to request. No knives. Strawberry and chocolate frosties promoted but neither available. Only soupy vanilla. Dining room cleanliness could be better too. We all understand help and supply chain issues are an issue but this location seems particularly impacted. To be fair the food itself was ok apart from the frosty/soupy.

DulcetMask

If I could give a negative star rating, I would. Every time I come here, it's never a smooth transaction. I also Dash here but rarely because they staff doesn't want to work. They tell you their system is down and it's not. How do I know that? I had Doordash customer service line confirm it. Then when I went back to the store to pick up the order, no one apologized or explained why they told a lie. Avoid this store at all cost.

Stephen Daray (Steve D)

It seems 8 out of 10 times this particular Wendy's shows that it's not like any other Wendy's. It's just really really poorly run. They can't get food out in any reasonable amount of time. I decide to give him one more chance. I'm writing this review while waiting for my mobile order. It's been 15 minutes since I showed up. 20 minutes since I put in the mobile order. doesn't make me feel good that the mass are pulled down around the chin either. January 2nd at 8:15 a.m.. UPDATE: I got the food after 18 minutes. The quality of food here is so inferior and is so apparent. In one sandwich they used two bottom pieces of bread. Cheeses was cold.